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HELPFUL HINTS—Problems/Solutions
If you are having problems with your HDTV,
check this trouble shooting chart to find one
or more possible solutions.
Before returning your HDTV, please visit our
website at www.sanyoctv.com or call us
toll free at 1.800.877.5032.
We can Help!
Problem: Check these Conditions: Try these Solutions: Page No.
No picture, sound
(Digital Picture)
●
Check antenna/external connections
●
May be station trouble, NO signal
broadcast.
●
MUTE function may be ON.
●
Adjust antenna.
●
Try a different channel.
●
Press RESET twice to restart channel
search. (All customized settings will be
cancelled.)
●
Adjust Volume.
5, 7
16
No Captioning
●
Check if station is broadcasting a
Closed-Caption signal.
●
Select another channel.
●
Press CAPTION to select
captioning mode.
7, 17
Cannot customize
Caption
●
Digital Caption signal is not being
broadcast.
●
Press CAPTION to select Analog
captioning.
7, 17
Can’t display picture
on a full screen
●
Press PIX SHAPE to change setting.
7
Poor Picture/Sound
(watching Analog)
●
Check if program is in color.
●
Check antenna/external connections.
●
Color or Tint misadjusted.
●
May be station trouble.
●
Maybe MUTE function is ON.
●
Try a different channel.
●
Adjust antenna.
●
Press RESET twice to restart channel
search.
●
Adjust Volume and/or Picture.
5, 7
16
“No Signal” mes-
sage appears on
screen
●
Check Audio /Video connections.
●
Check external equipment
connections.
●
Check external equipment setting.
●
Check antenna connection.
●
Press INPUT.
●
Switch on external equipment.
●
Turn antenna, install signal booster.
●
Set external equipment output connec-
tions to match input connections.
5 – 10
Pixilation of Digital
image
●
Press INFO and check signal
strength.
●
Turn antenna, install signal booster.
●
Install outdoor Digital antenna.
5, 7
Cannot select or
scan some channels
●
Channel may be removed from memory.
●
Check antenna connections.
●
No digital signal being broadcast.
●
V-Guide is set to block programming.
●
Weak Signal.
●
Select Channel Scan Memory to add
channels or start channel search.
●
Set V-Guide to “ALLOW ALL” or press
RESET twice to clear all settings and
restart channel search.
●
Turn antenna, install signal booster.
7
13 – 15
No Cable channels
above number 13
●
Cable Channel Indicator C should
appear next to channel number.
●
Search for Cable channels using Manual
Channel Search.
13
Remote Control
will not operate TV
●
Check batteries.
●
Check if TV is plugged in.
●
Replace batteries.
●
Aim remote control at front of TV.
5, 7
Cabinet makes pop-
ping sound.
●
This is a normal condition during
warm-up and cool down of the plastic
cabinet parts.