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Find Answers to Frequently Asked Questions
Find Answers to Frequently Asked Questions
If you have questions or encounter difficulties controlling live TV, recording
programs, playing recordings, or displaying the PIP screen, this section may
provide the information you need. If not, see page 53, “Get More Information
or Assistance.”
Questions About the DVR
What happens if the DVR temporarily loses power?
The recordings that were saved prior to the power loss are preserved, except,
of course, those recordings that were automatically deleted because their Save
Time was reached. Future recording schedules are also preserved. You miss
only the recordings that were scheduled to be made while the power was out.
Where can I find details on installing the DVR?
Access Scientific-Atlanta’s Explorer eClub Web site at
www.scientificatlanta.com/explorerclub. It contains documentation on a
number of topics, including installation and setup. You need the model number
of the DVR and your email address to access the eClub Web site.
Why doesn’t the DVR respond when I press the keys on the remote?
Your remote may not be in the Cable mode. To use any of the features provided
by the DVR, including the PIP feature, the remote must be in Cable mode. See
the box on page 5 for details.
I want to move the DVR to a new location. How do I do this?
After disconnecting the DVR from your TV and other components, reconnect it
by following the instructions in your DVR installation guide. If you can’t find your
copy of this guide, log on to Scientific-Atlanta’s Explorer eClub Web site at
www.scientificatlanta.com/explorerclub. It contains documentation on a
number of topics, including installation and set up. You need the model number
of the DVR and your email address to access the eClub Web site.
Questions About Controlling a Live Program or Recording
Can I remove the DVR on-screen graphics and banners?
Yes. Some TV programs display “scrolling” information across the bottom of the
TV screen (for example, news and sports “tickers”). The DVR on-screen status
bar and other graphics may cover up information scrolling on-screen. Press Exit
to remove any on-screen graphic or banner.
How far back can I rewind a program?
It depends upon whether the program is a live or a recorded program. You can
rewind all recorded programs to the beginning of the recording.
The situation is different for live programs. If you have watched a live program
for less than 1 hour, you can rewind back to the point that you started watching
the channel. If you have watched a live program for longer than 1 hour, you can
rewind up to the last hour that you’ve watched. For details on how the DVR allows
you to rewind, fast-forward, pause, or record live TV, see page 16.