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Get More Information or Assistance
Get More Information or Assistance
This guide is designed to help you become familiar with the tasks you use most
often when controlling live programs or recordings, recording programs, playing
recordings, and displaying the PIP. It does not provide comprehensive informa-
tion about the DVR. For example, you won’t find instructions on how to install the
DVR in this guide.
If you haven’t found the answer to a question you have, you can make use of the
following resources.
Frequently Asked Questions
The “Find Answers to Frequently Asked Questions” section of this guide provides
answers to questions about the capabilities of the DVR and how it operates.
Online Documentation or the Explorer eClub
If you have questions after looking through the “Find Answers to Frequently
Asked Questions” section of this guide, check the Scientific-Atlanta Web site at
www.scientificatlanta.com. It contains online customer support on a number of
topics, including installation and setup. You’ll also find the latest information
about the DVR there, including updates to frequently asked questions.
For additional information about your DVR, Scientific-Atlanta invites you to join
the Explorer eClub. This online club provides news and information about the
DVR. Access the Explorer eClub on the Internet at the following Web address:
www.scientificatlanta.com/explorerclub
To join and access the Explorer eClub, you need to enter the model number of
your DVR and your email address.
Customer Support
If you have questions after looking through the “Find Answers to Frequently
Asked Questions” section of this guide and the Explorer eClub, contact your
cable service provider.
Information to Provide When Calling for Assistance
To best answer your question, your cable service provider may ask you for the
following information:
• Product name and number: To find the model name and number, look on
the front of the DVR. The model name (Explorer) and model number (8000,
8000HD, 8300, or 8300HD) are printed there.
• Serial number: To find this number, look on the back of the DVR for a label
that is similar to the example shown below.
0003B4287797
SABDQXTL N0006246618
Sample Serial Number
To Find the DVR Serial Number
To find the serial number, look on the back of the DVR for a label that is similar to the
following example. The serial number begins with SA and is located in the lower left
corner of the bar code.