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Troubleshooting
Channel tuning problems
Channel tuning problems
Ensure that the remote control is set to the correct device mode, see
“Learning about the remote control” on page 42.
The Auto Tuning feature may have erased the channel from
memory. Add the channel to the channel memory, see “Storing
channels in memory (optional)” on page 51.
The Lock feature may have blocked the channel. Unblock the
channel, see “Locking channels” on page 96.
If you cannot tune digital channels, check the antenna
configuration. If the problem persists, clear all channels from the
channel list and reprogram channels into memory, see “Storing
channels in memory (optional)” on page 51. For additional
information, see “TV stops responding to controls.” on page 120. If
the problem persists, use the Reset Factory Defaults procedure, see
“Resetting Factory Defaults” on page 58
Closed caption problems
If the program or video you have selected is not closed captioned,
no captions appear on the screen.
If text is not available, a black rectangle may appear. If this
happens, turn off the closed caption feature, see “Using closed
captions” on page 80.
A closed caption signal may not display correctly under the
following circumstances:
❖ The recording is dubbed
❖ The signal reception is weak
❖ The signal reception is non-standard
For additional information, see “Using closed captions” on page 80.
Rating blocking (V-Chip) problems
Forgotten PIN code.
When the PIN code screen appears, press the INFO button 4 times
within approximately 5 seconds. The old PIN code is cleared, see
“Forgotten PIN code” on page 89.
The V-Chip feature is available for U.S. V-Chip systems only, see
“Using parental controls (for USA region)” on page 89.