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Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Power
The power is not turned on.
, Check that the mains lead is connected
securely.
Picture
There is no picture/picture noise appears.
, Re-connect the connecting cord securely.
, The connecting cords are damaged.
, Check the connection to your TV (page 18)
and switch the input selector on your TV so
that the signal from the player appears on
the TV screen.
, In the Setup Display, set “LINE” in
“SCREEN SETUP” to the appropriate item
that conforms to your system (page 60).
, The disc is dirty or flawed.
, If the picture output from your player goes
through your VCR to get to your TV or if
you are connected to a combination TV/
VIDEO player, the copy-protection signal
applied to some DVD programmes could
affect picture quality. If you still experience
problems even when you connect your
player directly to your TV, please try
connecting your player to your TV’s S
VIDEO input (page 18) (DVP-NS405/
NS410 only).
Even though you set the aspect ratio in “TV
TYPE” of “SCREEN SETUP,” the picture
does not fill the screen.
, The aspect ratio of the disc is fixed on your
DVD.
The picture is black and white.
, In the Setup Display, set “LINE” in
“SCREEN SETUP” to the appropriate item
that conforms to your TV (page 60).
, Depending on the TV, the picture on the
screen becomes black and white when you
play a disc recorded in the NTSC colour
system.
Sound
There is no sound.
, Re-connect the connecting cord securely.
, The connecting cord is damaged.
, The player is connected to the wrong input
jack on the amplifier (receiver) (page 22,
23, 24).
, The amplifier (receiver) input is not
correctly set.
, The player is in pause mode or in Slow-
motion Play mode.
, The player is in fast forward or fast reverse
mode.
, If the audio signal does not come through
the DIGITAL OUT (OPTICAL or
COAXIAL) jack, check the audio settings
(page 62).
Sound is noisy.
, When playing a CD with DTS sound tracks,
noise will come from the LINE OUT L/R
(AUDIO) jacks or DIGITAL OUT
(OPTICAL or COAXIAL) jack (page 28).
Sound distortion occurs.
, Set “AUDIO ATT” in “AUDIO SETUP” to
“ON” (page 62).
The sound volume is low.
, The sound volume is low on some DVDs.
The sound volume may improve if you set
“AUDIO DRC” to “TV MODE” (page 62).
, Set “AUDIO ATT” in “AUDIO SETUP” to
“OFF” (page 62).
Operation
The remote does not function.
, There are obstacles between the remote and
the player.
, The distance between the remote and the
player is too far.
, The remote is not pointed at the remote
sensor on the player.
, The batteries in the remote are weak.