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Troubleshooting
When the illumination LED is flashing in red,
count how many times it flashes (interval
time is three seconds).
If the illumination LED flashes red, reset the TV
by disconnecting the mains lead from the TV for
two minutes, then turn on the TV.
If the problem persists, contact your dealer or
Sony service centre with the number of times
the Illumination LED flashes red (interval time is
three seconds). Press / on the TV to turn it
off, disconnect the mains lead, and inform your
dealer or Sony service centre.
When the illumination LED is not flashing,
check the items as follows.
You can also refer to [Troubleshooting] in the
i-Manual or perform self-diagnosis by selecting
[Help] t [Customer Support] t [Self
Diagnostics]. If the problem persists, have your
TV serviced by qualified service personnel.
Troubles and Solutions
There is no picture (screen is dark) and no
sound.
Check the antenna (aerial)/cable connection.
Connect the TV to mains lead, and press / on
the TV or remote control.
Some programmes cannot be tuned.
Check the antenna (aerial).
The satellite cable might be short-circuited or
there might be connection problems of the cable.
Check the cable connection and then turn the TV
off with the Mains power On/Off switch, and turn
it on again.
The frequency that you entered is out of range.
Consult the received satellite broadcasting
company.
There is no Cable TV services (programmes)
found.
Check the cable connection or tuning
configuration.
Attempt the [Digital Auto Tuning] by selecting
[Antenna] instead of [Cable].
The remote does not function.
Replace the batteries.
Your TV may be in SYNC mode.
Press SYNC MENU, select [TV Control] and then
select [Home (Menu)] or [Options] to control the
TV.
The [Parental Lock] password has been
forgotten.
Enter 9999 for the PIN code. (PIN code 9999 is
always accepted.)
The TV surrounds become warm.
When the TV is used for an extended period, the
TV surrounds become warm.
You may feel hot when touching there by the
hand.
Frozen audio or video, a blank screen, or the
TV does not respond to TV or remote buttons.
Perform a simple reset of the TV by unplugging
the mains lead for two minutes, then plug it in
again.
The /, CH+/–, +/–, ///, , and
HOME buttons cannot be located on the TV.
See below illustration for location of the buttons
on the TV.
The illumination LED is turned on.
If you do not wish to light up the illumination LED,
you can turn it off.
Press HOME, then select [Settings] t
[System Settings] t [General Set-up] t
[Illumination LED] t [Off]. You can also press
OPTIONS, then select [Illumination LED] t [Off].
Cannot connect to a wireless router by WPS.
If you use WEP security, select [Easy] t [Wi-Fi] t
[Connect by scan list]. Then, select the network
name (SSID) you want to connect.
Cannot find the required network name in
network setup.
Select [[Manual Entry]] and press to enter
network name.
Rear of TV