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Troubleshooting
The TV will indicate any problems with the STANDBY indicator flashing in red.
When the STANDBY indicator is flashing
The self-diagnosis function is activated.
1 Count how many times the STANDBY indicator flashes between each two second
break.
For example, the indicator may flash three times, go off for two seconds, then flash again three
times.
2 Press POWER on the TV to turn it off, disconnect the AC power cord, and inform your
dealer or Sony service center of how the indicator flashes (number of flashes).
When the STANDBY indicator is not flashing
1 Check the items in the tables below. (Also refer to “Troubleshooting” in the i-Manual.)
2 If the problem persists, contact Sony Customer Support (information provided on the
front cover).
Condition Explanation/Solution
Picture
There is no picture (screen
is dark) and no sound.
• Check the antenna/cable connection.
• Connect the TV to the AC power, and press POWER on the TV.
• If the STANDBY indicator lights up in red, press POWER on the
remote control.
Tiny black dots and/or
bright dots appear on the
screen.
• The screen is composed of pixels. Tiny black dots and/or bright
dots (pixels) on the screen do not indicate a malfunction.
General
The TV’s power cannot be
turned on.
• Check to see the (z) mark on the ENERGY SAVING SWITCH
is pressed.
The TV turns off
automatically (the TV
enters standby mode).
• Check if the Sleep Timer, Timer, or Idle TV Standby is
activated.
• The Auto Shut-off function may be set to On. If Auto
Shut-off is activated and TV receives no signal, the TV will
automatically enter standby mode in 15 minutes. Check Auto
Shut-off is activated under Eco feature of this TV.
The remote does not
function.
• Replace the batteries.
• Your TV may be in SYNC mode. Press SYNC MENU, select TV
Control and then select Home (Menu) or Options to control
the TV.
The “Parental Lock”
password has been
forgotten.
• Enter 4357 for the PIN code. (PIN code 4357 is always accepted.)
Additional Information