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Troubleshooting
If you have questions, service needs, or require
technical assistance related to the use of your
Sony TV, please visit our website or call one of
the following numbers:
http://www.sony.com/tvsupport
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support
Condition Explanation/Solution
No picture
Cannot receive any channels • Make sure the power cord is connected securely.
• Turn on the power of the TV.
• Check antenna/cable connections.
• Make sure the Cable setting is correct for your TV signal source.
• The banner display will disappear when there is no RF input for a certain period
of time. Press DISPLAY on the remote control to redisplay the banner.
TV is locked to one channel • Perform Auto Program to add receivable channels that are not present in the
TV’s memory (see pages 22 and 44).
Cannot receive or select
channels
• Perform Auto Program to add receivable channels that are not present in the
TV’s memory (see pages 22 and 44).
• To receive or select cable channels, make sure that Cable in the Channel
settings is set to On (see page 44). To receive or select UHF channels over an
antenna, make sure Cable is set to Off.
The TV turns off
automatically
• Check if Sleep Timer is activated, or confirm the Duration setting of Timer
(see page 37).
No picture from some video
sources
• Check the connection between the optional video equipment and the TV.
• Press INPUT on the remote control (see page 27).
• Press HOME on the remote control. Select your desired input from the
External Inputs list.
• The banner display will disappear when there is no video input for a certain
period of time. Press DISPLAY on the remote control to redisplay the banner.
Poor picture
The quality of the images is
not as good as what I saw at
the store
• Picture quality depends on the signal content. See Quick Setup Guide
(supplied) to display the best possible picture for that signal.
Double images or ghosts • Check antenna/cable connections.
• Check the antenna location and direction.
Only snow and noise appear
on the screen
• Check if the antenna is broken or bent.
• Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
Dotted lines or stripes • Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
• If using 300-ohm twin lead, move the excess lead away from the TV or try
using a 75-ohm coaxial cable instead.
No color/Dark picture/Color is
not correct/The picture is too
bright
• Press PICTURE to select the desired Picture Mode (see page 27).
• Adjust the Picture Mode options in the Picture settings (see page 37).
• If you set Power Saving to On, it will enhance the black level (see page 48).
• The picture becomes dark if Motion Naturalizer is set to Mode 1. Change
the settings to Mode 2 or Off (see page 42).
Noisy picture • Make sure that the antenna is connected using a 75-ohm coaxial cable.
• Keep the antenna cable away from other connecting cords.
• To avoid TV interference, make sure to use an undamaged antenna cable.
The picture flickers • When Motion Naturalizer is set to Mode 1 or Mode 2 for 1080/24p format,
the picture flickers. This is a characteristic of Motion Naturalizer and not a
malfunction (see page 42).