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Other Information
Remote Control
Video
Problem Possible Remedies
I cannot operate the
remote control
❏ Check the orientation of the batteries.
❏ Batteries could be weak. Replace them (page 2).
❏ Move the TV three to four feet away from fluorescent lights.
I cannot change
channels with the
remote control
❏ Make sure you have not inadvertently switched your TV from
the channel 3 or 4 setting if you are using another device to
change channels.
I lost the remote
control
❏ You can use the front panel controls to access your menus,
change channels, adjust the volume, or change video inputs
(page 2). Contact your nearest Sony Dealer to order a
replacement. To find out the nearest dealer, please call our Sony
Direct Accessory and Part Center at 1-800-488-7669 (U.S.
residents only).
Problem Possible Remedies
No picture, no
sound
❏ Make sure the power cord is plugged in.
❏ If a red light flashes on the front of your TV for more than a few
minutes, disconnect and reconnect the power cord. If the
problem continues, call your local service center.
❏ Check the TV/VIDEO setting. When watching TV, set it to TV;
when watching video equipment, set it to VIDEO 1, 2, 3 or 4
(page 4).
❏ Make sure you have inserted the batteries correctly into the
remote control (page 2).
❏ Try another channel to rule out station trouble.
Poor or no picture,
good sound
❏ Adjust the Picture setting in the Video menu (page 22).
❏ Adjust the Brightness setting in the Video menu (page 22).
❏ Check the antenna and/or cable connections (page 6).
No color
❏ Adjust the Color setting in the Video menu (page 22).
Snow on the screen
❏ Check the Cable setting in the Channel menu (page 25).
❏ Check the antenna and/or cable connections (page 6).
❏ Make sure the channel selected is currently broadcasting.
Dotted lines or
stripes
❏ Adjust the antenna.
❏ Move the TV away from other electronic equipment. Some
electronic equipment creates electrical noise, which can interfere
with TV reception.
Double images or
ghosts
❏ Check your outdoor antenna or call your cable service.