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55
Troubleshooting
Problem Possible Remedies
No picture
(screen not lit),
no sound
❏ If your TV does not turn on, and a red light keeps flashing, your TV may
need service. Call your local Sony Service Center.
❏ Make sure the power cord is plugged in.
❏ Push the power button on the front of the TV.
❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to
TV; when watching connected equipment, set to VIDEO 1, 2, 3, 4, 5 or 6, as
appropriate.
❏ Try another channel; it could be station trouble.
Remote control
does not operate
❏ Batteries could be weak. Check the batteries and replace as necessary.
❏ Press TV (FUNCTION) when operating your TV.
❏ Make sure the TV’s power cord is connected securely to the wall outlet.
❏ Locate the TV at least 3-4 feet away from fluorescent lights.
❏ Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound
❏ Adjust the Picture setting in the Video menu (see page 36).
❏ Adjust the Brightness setting in the Video menu (see page 36).
❏ Check antenna/cable connections.
Good picture,
no sound
❏ Press MUTING so that “MUTING” disappears from the screen (see page 4).
❏ Make sure Speaker is set to ON in the Audio menu (see page 38).
Cannot receive upper
channels (UHF) when
using an antenna
❏ Change Cable to OFF (see page 40).
❏ Use Auto Program in the Channel menu to add receivable channels that are
not presently in memory (see page 40).
No color ❏ Adjust the Color settings in the Video menu (see page 36).
Only snow and noise
appear on the screen
❏ Check the antenna/cable connections.
❏ Try another channel (it could be station trouble).
❏ Press ANT to change the input mode (see page 40).
Dotted lines
or stripes
❏ Adjust the antenna.
❏ Move the TV away from noise sources such as cars, neon signs, or hair-
dryers.
TV is fixed to one channel ❏ Use Auto Program in the Channel menu to add receivable channels that are
not presently in the TV’s memory (see page 40).
❏ Check your Channel Fix settings (see page 40).
Double images or ghosts ❏ Use a highly directional outdoor antenna or a cable (if the problem is
caused by reflections from nearby mountains or tall buildings).
Cannot operate menu ❏ If the item you want to choose appears in gray, you cannot select it.
Cannot receive any
channels when using
cable TV
❏ Use Auto Program in the Channel menu to add receivable channels that are
not presently in the TV’s memory (see page 40).
❏ Check your cable settings.
❏ Make sure Cable is set to ON in the Channel menu (see page 40).