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INTRODUCTION: PLASMA DISPLAY EXTENDED WARRANTY (RESELLER)
BULLETIN #04-0183
Page Two
PLASMA DISPLAY
Extended Service Options Coverage/Benefits
Standard Limited Warranty Ø 2 years for parts/labor
Ø 1 year for panel
Ø Customer pays shipping back to manufacturer
Depot extended service:
3 year limited warranty coverage (1 year depot
service extension on parts and labor, 2 year
extension on panel)
Ø 3 year limited warranty (parts/labor and panel)
Ø Includes coverage for all shipping materials and
costs to depot if shipped from within the
United States
On site extended service:
2, 3, 4 or 5 year limited warranty coverage
Ø 2, 3, 4 or 5 year limited warranty (parts/labor
and panel).
Ø On site service within 50 miles of an authorized
service center
Ø Coverage outside of service area includes
coverage for all shipping materials and
costs to depot if shipped from within the
United States
Program Guidelines:
Ø Eligible Products: All “A” stock and “B” stock plasma displays purchased through Sony’s
authorized distribution channel or reseller channel within the United States.
Ø End user must order the extended service pack within 11 months from the end user’s purchase
of the eligible Sony display product. Upon receipt of the extended service pack, the customer
(end user) will have 30 days from the date of invoice of the service pack to register the
extended service plan with Sony. Incomplete or delayed registrations may cause delays in
providing service.
Ø Registration can be done through a phone call or internet. Details are noted in the package.
Ø Resellers can process the registration on behalf of the end user to help the sale.
Ø For large quantity opportunities please contact your Sony representative for explanation on
how to register all units at one time.
If end users should encounter any service issues within the warranty time period, they should first
call the Sony Customer Service Information Center at 877-350-3477.