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FMP-X1 4-475-784-11(1)
Troubleshooting
Optional Usage
Types of indicators
To connect an external hard disk to the player
This function will be available by firmware
upgrade. Please refer to the following website
about the firmware availability.
www.sony.com/4ksupport/
You can move content between an external hard
disk (25 GB - 4 TB, Hi-Speed USB and faster) and
the internal hard disk.
Notes
When you connect an external hard disk to the player for
the first time, the hard disk may be formatted exclusively
for the player and all of the data on the hard disk will be
erased.
Before disconnecting the external hard disk, check that
all of the indicators on the front of the player are off and
wait for about five minutes. Also check that the player is
not accessing to the external hard disk.
HDD
Green
Light: Writing to the hard disk (downloading
or moving content, etc.)
Power indicator
White
Blink: Starting up
Light: Power on
Light out: Power off
NETWORK (status when power indicator lights) Power indicator/NETWORK/HDD
Light out: Unconnected with the LAN cable
Orange*
Simultaneously blink or light:
Updating the software
Red*
Simultaneously blink: System error
* The power indicator blinks or lights white.
Green
Blink: Retrieving IP address or trying to
connect to the internet
Light: Successfully connected to the internet
Red
Blink: Failed to retrieve IP address
Light: Failed to connect to the internet
When using the jack cover
Make sure to detach the jack cover before connecting or disconnecting the cables.
When connecting the cables When disconnecting the cables
To create an account
You need an account to purchase content. Follow the on-screen instructions to create an SEN
(Sony Entertainment Network) account.
The power does not turn on.
–Check that the AC adapter is connected securely to the DC IN jack on the rear of the
player.
–Check that the AC power cord is connected securely to the AC outlet.
There is no picture.
–Re-connect all connecting cables securely.
–One of the connecting cables may be damaged.
There is no sound.
–Re-connect all connecting cables securely.
–One of the connecting cables may be damaged.
–You can also output audio signals to the HDMI OUT 2 (for AUDIO) jack through a
connected audio system. Configure the HDMI OUT 2 (for AUDIO) jack using the 4K
application on the tablet device.
–The audio system input may be automatically changed to the input that is connected to
the TV. Switch the audio system input so that it outputs audio signals from the player.
–Make sure that the muting function of the TV or the audio system is not turned on.
The player cannot connect to the internet/network.
–Check the network connection and the network settings.
–The router must be DHCP server compatible.
–After making sure that the tablet device is connected to the internet, turn the player off
and on again.
–If the player requires proxy settings for internet access, the settings are synchronized with
the tablet device settings. Check the tablet device settings.
The player cannot pair with the table device.
–Make sure you are not using a tablet device other than Sony Xperia Tablet S or Z series.
–Make sure that the player and the tablet device are connected to the same router, or
check the status of the network connection (See “Types of indicators”).
–The player may be connected to a TV other than a Sony 4K Ultra HDTV XBR-84X900.
–The player may not be connected to the HDMI IN 2 jack of the TV.
The player does not detect the USB device connected to the player.
(This function is not available in some areas.)
–Make sure that the USB device is connected securely to the EXTRA HDD jack.
–Check if the USB device or a cable is damaged.
–Check that the USB device is turned on.
–If the USB device is connected via a USB hub, connect the USB device directly to the
player.
To the USB jack
of the external hard disk