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Troubleshooting & Maintenance
Maintenance
Problem Solution
The unit cannot read Blu-ray
Disc™ / DVD/ CD
- Dew condensation may form inside the unit. Do not use this unit for at least a
few hours until its inside gets dry.
- Wipe the dirt off the disc or replace the disc.
Angle does not switch - The angle cannot be switched for Blu-ray Disc™ / DVD which do not contain
multiple angles.
In some cases multiple angles are only recorded for specifi c scenes.
Playback does not start when
the title is selected
- Check the settings in “Parental” menu.
The password for rating level has
been forgotten
- If you forget your password, reset your player to the factory defaults and your
forgotten password will be cleared. For more information, see “Restore fac-
tory defaults” on page 25.
Cannot connect to the network - Check if the LAN cable connection is properly made.
- Turn on the modem or broadband router.
- Check if the broadband router and/or modem is correctly connected.
- Check the “Network Connection Setting”.
Cannot connect to the network
while my PC is connected to the
network
- Check the content of your Internet service contract to see if your Internet
service provider prevents multiple terminals connecting at the same time.
Cannot use the BD-Live™
function
- Use a USB fl ash drive with enough space.
Notes:
• Some functions are not available in specifi c modes, but this is not a malfunction. Read the description in this manual
for details on correct operations.
• Some functions are prohibited on some discs.
Servicing
• Please refer to relevant topics on “Troubleshooting & Maintenance” before returning the product.
• If this unit becomes inoperative, do not try to correct the problem by yourself. There are no user-serviceable parts
inside. Turn off, unplug the power plug, and please call our helpline to locate an Authorized Service Center.
Cleaning the cabinet
• Never use a solvent, thinner, benzene or alcohol to clean the unit. Do not spray insecticide liquid near the unit. Such
chemicals may discolor the surface or damage the unit.
Cleaning discs
• When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the center to out. Do not wipe in a
circular motion.
• Do not use solvents such as benzine, thinner, commercially available cleaners, detergent, abrasive cleaning agents
or antistatic spray intended for analog records.
Cleaning the disc lens
• If this unit still does not perform properly although you refer to the relevant sections and to “Troubleshooting” in this
manual, the laser optical pickup unit may be dirty. Consult your dealer or an Authorized Service Center for inspection
and cleaning of the laser optical pickup unit.
Disc handling
• Handle the discs so that fi ngerprints and dust do not adhere to the surfaces of the discs.
• Always store the disc in its protective case when it is not used.
• Note that discs with special shapes (heart-shaped discs, octagonal discs, etc.) cannot be played back on this unit.
Do not attempt to playback such discs, as they may damage the unit.
IR signal check
• If the remote control is not working properly, you can use a digital camera (including a cellular phone with built-in
camera) to see if it is sending out an infrared signal.