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Q3. I purchased an HD DVD disc that contains/has the capability of downloading web- enabled
network content. What do I need to do to view this content?
A3. First, be sure that you have properly configured the player’s Ethernet port. If your Ethernet port
is properly configured, perform the firmware update process to update the player’s firmware to the
latest firmware version. Once you have updated the player with the latest firmware, follow the
directions that came with the HD DVD disc or that appear in the menu of the HD DVD disc. Should
you experience problems viewing such content, please contact Toshiba Customer Service for your
country.
Q4. The HDMI output does not work or works intermittently with the HDMI or DVI input on my
HDTV or monitor. Does the new firmware address that issue?
A4. The firmware update addresses and improves HDMI and DVI connectivity issues. If you still
experience such issues, try disconnecting and reconnecting the HDMI cable. Make sure your display
input is set to HDMI (or DVI). If your display has more than one HDMI/DVI input, make sure that all
connected HDMI/DVI source devices are powered on (even if not in use). If none of these solve the
issue, please turn off the TV and the HD DVD player. Check all connections. Disconnect and
reconnect the HDMI cable. Turn on the TV first and then turn on the HD DVD player. Should you
continue to experience issues, please contact Toshiba Customer Service for your country.
Q5. During HD DVD playback I sometimes experience pixelization, block noise or audio
dropouts. Sometimes playback freezes or stops. Sometimes, playback is not smooth. Does the
new firmware address these issues?
A5. This firmware update addresses various playability issues. You should also check to be sure that
the disc is clean and, if the disc will not operate at all, that you are inserting the disc with the right
side up. In the event that playback freezes or stops, press and hold the ON/STANDBY button on the
front of the player for approximately ten seconds. This will cause the player to turn off. After the
player turns off, turn the player back on by pressing the ON/STANDBY button, and then press the
OPEN/CLOSE button to remove the disc. Should you continue to experience issues, please contact
Toshiba Customer Service for your country.
Q6. Do I need to install prior firmware updates before installing the current firmware update?
A6. No. The current firmware update includes all of the prior firmware updates.
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