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TROUBLESHOOTING GUIDE
Before requesting service, please refer to the following chart for the symptom and possible solution.
SYMPTOMS POSSIBLE SOLUTIONS
SYMPTOMS POSSIBLE SOLUTIONS
TV does not
operate
Poor sound
or No sound
Poor picture
or No picture
Picture
wobbles or
drifts
Poor color or
no color
Poor
reception on
some
channels
• Make sure the power cord is plugged in.
• Try another AC outlet.
• Power is off; check fuse or circuit breaker.
• Unplug unit for an hour, then plug it back in.
• Station or CATV experiencing problems;
tune to another station.
• Check sound adjustments (VOLUME and
MUTE).
• Check for sources of possible interference.
• Station or CATV experiencing problems; tune
to another station.
• Make sure channels are set into memory.
• Check antenna or CATV connections; adjust
antenna.
• Check for sources of possible interference.
• Check picture control adjustments.
• Station or CATV experiencing problems; tune
to another station.
• Make sure channels are set into memory.
• Station is weak; adjust antenna to receive
desired station.
• Check for sources of possible interference.
• Station or CATV experiencing problems; tune
to another station.
• Make sure channels are set into memory.
• Check picture control adjustments.
• Check antenna or CATV connection. Adjust
antenna.
• Station or CATV experiencing problems; tune
to another station.
• Make sure channels are set into memory.
• CATV company is scrambling signal.
• Adjust antenna.
• Check all CATV connections.
• Set TV/CABLE menu option to the CABLE
mode.
• Station or CATV system problems; try
another station.
• Check antenna connections; reorient antenna.
• Check for sources of possible interference.
Horizontal or
diagonal bars
on screen
No reception
above
channel 13
No CATV
reception
• Batteries are weak, dead or inserted
incorrectly.
• Remote is out of range; move closer to TV
(within 15 feet).
• Make sure Remote is aimed at sensor.
• Confirm there are no obstructions between
the Remote and the TV.
• Make sure the power cord is plugged in.
• Make sure TV/CABLE menu option is in the
appropriate mode.
• If using antenna, check UHF antenna
connections.
No Remote
operation
• No broadcast on station tuned.
• Sleep Timer is set.
• Power interrupted.
• TV station experiencing problems or program
tuned is not closed captioned. Try another
channel.
• Check CATV connection or VHF/UHF
antenna, reposition or rotate antenna.
• Press CAP/TEXT to turn on the closed caption
decoder.
Closed -
Caption is not
activated
TV shuts off
• Select proper language in the menu options.
Display is not
shown in
your language
CLOSED CAPTION
WHAT IS CLOSED CAPTIONING?
This television has the capability to decode and display Closed
Captioned television programs. Closed Captioning will display text on
the screen for hearing impaired viewers or it will translate and display
text in another language.
TO VIEW CLOSED CAPTIONS
Press CAP/TEXT on the remote control to switch between normal TV
and the two Closed Caption Modes (Captions and 1/2 of Full Screen
Text).
Captions: This Closed Caption Mode will display text on the screen in
English or another language (depending on the setting of Closed
Captions 1/2. Generally, Closed Captions in English are transmitted
on Captions Channel 1 and Closed Captions in other languages are
transmitted on Captions Channel 2.
• When activating the Closed Captioned Decoder, there will be a short delay before the Closed Captioned text appears on the screen.
• Closed Captioned text is only displayed in locations where it is available.
• If no caption signal is received, no captions will appear, but the television will remain in the Caption Mode.
• Misspellings or unusual characters may occasionally appear during Closed Captioning. This is normal with Closed Captioning, especially with
live programs. This is because during live programs, captions are also entered live. These transmissions do not allow time for editing.
• When Captions are being displayed, on-screen displays, such as volume and mute may not be seen or may interfere with Closed Captions.
• Some cable systems and copy protection systems may interfere with the Closed Captioned signal.
• If using an indoor antenna or if TV reception is very poor, the Closed Caption Decoder may not appear or may appear with strange characters or
misspelled words. In this case, adjust the antenna for better reception or use an outdoor antenna.
The Captions will appear in places on the screen where they will least
interfere with the picture, usually on the bottom of the screen. News
programs will usually show three-line Closed Captions which scroll
onto the screen. Most other shows provide two or three lined Captions
placed near the character who is speaking so the viewer can follow
the dialogue. Words in italics or underlined describe titles, words in
foreign languages or words requiring emphasis. Words that are sung
usually appear enclosed by musical notes.
Text: The Text Closed Caption Mode will usually fill 1/2 of full screen
with a programming schedule or other information. After selecting a
Closed Caption Mode, it will stay in effect until it is changed, even if
the channel is changed. If the Captions signal is lost due to a
commercial or a break in the signal, the Captions will reappear when
the signal is received again. If the channels are changed, the Captions
will be delayed approximately 10 seconds.
For television programs broadcasting with Closed Captions, look in
your TV guide for the Closed Captions symbol (CC).
3L70101A-E P.08-13 5/6/02, 11:34 AM12