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Introduction
Connecting
your TV
Using the
Remote Control
Setting up
your TV
Using the TV’s
Features
Appendix
Index
56
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
Problem Solution
TV will not turn on • Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
No picture, no sound • Check the antenna/cable connections.
No sound, picture OK • The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• Make sure the SPEAKERS function in the AUDIO menu is set properly.
• Make sure the AUDIO CENTER CHANNEL switch is set properly.
• If the MTS feature is in SAP mode, change it to STEREO mode.
Poor picture, sound OK • Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
• Make sure your other devices are connected to the TV correctly.
Poor reception of broadcast channels • The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button on the remote
control is set correctly.
Cannot receive above channel 13 • Make sure the device switch on the remote control is set to the mode
that corresponds with the signal source type (cable company or outside
antenna).
Black box appears on the screen • The closed caption feature may be set to one of the Text modes (T1, T2,
T3, or T4). Turn closed captioning OFF.
Unable to select a certain channel • The channel may be locked with the CH LOCK feature, or erased with
the ADD/ERASE feature.
Multiple images • The station may have broadcast difficulties. Try another channel.
• Antenna reception may be poor. Use a highly directional outdoor
antenna.
Poor color or no color • The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
No stereo or SAP sound from a • Make sure the MTS feature is set properly.
known MTS broadcast
The front panel buttons do not operate • Check the FRONT PANEL LOCK feature.
The remote control does not operate • Make sure the appropriate device mode on the remote control is
selected.
• Remove all obstructions between the remote control and the remote
control sensor in the TV.
• The remote control batteries may be dead. Replace the batteries.
Cannot access signal input sources • Check the VIDEO LOCK feature.
(VIDEO1, VIDEO2, VIDEO3,
ColorStream HD1/HD2, DVI/HDCP)
and/or Channels 3 and 4.