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J/FE-CF-03
24-hour Technical Support: 1-800-260-1312 -- International: 00-1-952-941-7600
Troubleshooting
If the media converter fails, isolate and correct the failure by determining the answers
to the following questions and then taking the indicated action:
1. Is the Power LED on the media converter illuminated?
NO
• Is the power adapter the proper type of voltage and cycle frequency for
the AC outlet?
• Is the power adapter properly installed in the media converter and in the
outlet?
• Contact Technical Support at (800) 260-1312.
YES
• Proceed to step 2.
2. Is the Copper LED illuminated?
NO
• Check the copper cable for proper connection.
• Contact Technical Support at (800) 260-1312.
YES
• Proceed to step 3.
3. Is the Fiber LED illuminated?
NO
• Check the fiber cables for proper connection.
• Verify that the TX and RX cables on the media converter are connected to
the RX and TX ports, respectively, on the other 100BASE-FX device.
• Contact Technical Support at (800) 260-1312.
YES
• Contact Technical Support at (800) 260-1312.
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techsupport@transition.com -- Click the “Transition Now” link for a live Web chat.
Contact Us
Technical support
Technical support is available 24 hours a day.
US and Canada: 1-800-260-1312
International: 00-1-952-941-7600
Transition NOW
Chat live via the Web with Transition Networks Technical Support.
Log onto www.transition.com and click the Transition Now link.
Web-Based seminars
Transition Networks provides seminars via live web-based training.
Log onto www.transition.com and click the Learning Center link.
E-Mail
Ask a question anytime by sending an e-mail to our technical support staff.
techsupport@transition.com
Address
Transition Networks
6475 City West Parkway
Minneapolis, MN 55344, U.S.A.
telephone: 952-941-7600
toll free: 800-526-9267
fax: 952-941-2322