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ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects in
materials and workmanship for a period of one (1) year of non-commercial usage and
ninety (90) days of commercial use. If a Product covered by this warranty is determined
to be defective within the warranty period, VIZIO will either repair or replace the Product
at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail: TechSupport@
VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM
Monday through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific Time,
or visit www.VIZIO.com. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY
PRODUCT TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase
receipt or copy thereof is required to show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement
parts and Products may be new or recertified at VIZIO’s option and sole discretion.
Replacement parts and Products are warranted for the remaining portion of the
original warranty or for ninety (90) days from warranty service or replacement,
whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service.
VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover
return shipping to the customer. PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY
PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton box
and shipping material or packaging that affords an equal degree of protection. VIZIO
Technical Support will provide instructions for packing and shipping the covered
Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship.
This warranty does not cover, for example: cosmetic damage, normal wear and tear,
improper operation, improper voltage supply or power surges, signal issues, damages
from shipping, acts of God, any type of customer misuse, modifications or adjustments,
as well as installation and set-up issues or any repairs attempted by anyone other
than by a VIZIO authorized service center. Products with unreadable or removed
serial numbers, or requiring routine maintenance are not covered. This one year
limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a
non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE.
ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE
PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S
NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE
DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE
PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT
NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other information, ALL
CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF SOME IN-HOME
AND ALL SHIP-IN WARANTY SERVICE. If this occurs, your product will be restored to you
configured as originally purchased. You will be responsible for restoring all applicable
data and passwords. Recovery and reinstallation of user data is not covered under this
Limited Warranty. In order to protect your personal information, VIZIO recommends that
you always clear all personal information from the unit before it is serviced, regardless
of the servicer.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR
WARRANTY” on select new product purchases. To determine if this guarantee applies to
your product, refer to the “DETAILS” tab of the model’s product information page (www.
VIZIO.com) or look for the “zero bright pixel” guarantee on the box.
LIMITED WARRANTY