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• Make sure the power is ON.
• Make sure the AC power cord is securely connected to the AC socket.
• Plug another electrical device into the power outlet to verify that the outlet is working.
No power
• Point the remote directly at the remote sensor on your player (between the power button and the tray).
• Remove any obstacles between the remote control and the remote sensor.
• Make sure that bright light does not shine on the remote control sensor or that colored glass is not in front
of the sensor. Bright light and colored glass can interfere with signal reception.
• Replace dead batteries with new ones.
Remote control
does not work
• If you see , the action you are trying to do is not allowed by your player or the disc.
• A built-in safety device may have been activated. Press on the front of your player to turn it off, and
then turn it on again. If your player still does not turn on, unplug the power cord, wait about one minute,
plug it in again, and then press on the front of your player.
• Condensation may have formed inside your player. Turn on your player, remove the
disc, leave the tray open, and then leave your player on for two to three hours.
Player does not work
• Make sure that the disc has the same region code as your player.
• Make sure that the disc is not dirty or defective.
• The Parental Controls rating may be blocking the disc. Enter the 4-digit password and change the parental
settings.
Blu-ray Disc or DVD
does not play
• Connect the TV using HDMI or Component video. Composite video cannot output in high-denition.
• f you have connected the TV to the HDMI or component video jacks, make sure that you have selected the
correct resolution in the Settings menu.
• Almost all commercial DVDs (but not Blu-ray discs) limit component video resolution to 480p. Upscaling of
commercial DVD content is only possible over HDMI.
• Your TV is not capable of displaying HD video. Consult your TV documentation.
Video is not in
high-definition
• Refer to the user manual for your wireless router or contact the manufacturer of either your router or your
Internet Service Provider if they provided the router for you.
I Forgot My Secure
Access Code
• Press Volume + (Up) on the TV remote control.
• Press MUTE on the TV remote control to make sure that MUTE is not ON.
• Press AUDIO to select the audio.
• Make sure headphones are not connected to the TV or home theater system.
• Check the audio connections of external devices that may be connected.
• Audio may not be heard when more than four devices are connected with HDMI cables. Reduce the
number of connected devices.
You can see a picture
but you cannot
hear sound.
User Manual available online at www.VIZIO.com
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VBR220QSG_3_8.5x8.5.indd 7 5/5/10 9:27 AM