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2. The remote control is not working with my
devices.
•
Move closer to the device.
•
Point the remote control directly at the
remote sensor on your device.
•
Remove any obstacles between the remote
control and the remote sensor.
•
Replace old batteries with new batteries.
•
Make sure you have pressed the correct
device button at the top of the remote.
3. The remote control does not work with my
device after programming it.
•
Set the remote control code correctly. If the
code that is listed fi rst for your device does
not work, try all the codes for your device
in the order in which they are listed in the
supplied Code List.
Telephone & Technical Support
Products are often returned due to a technical
problem rather than a defective product that may
result in unnecessary shipping charges billed
to you. Our trained support personnel can often
resolve the problem over the phone. For more
information on warranty service or repair, after
the warranty period, please contact our Support
Department at the number below. Customer
support and quality service are integral parts of
VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO
Technical Support Department via email or phone.
Email: techsupport@vizio.com (877) 698-4946
Fax: (949) 585-9563 Hours of operation: Monday -
Friday: 6 am to 9 pm Saturday – Sunday: 8 am to
4 pm Please have your VIZIO model number, and
date of purchase available before you call VIZIO.
VIZIO
39 Tesla
Irvine, CA 92618, USA
Web: www.vizio.com
Covers units purchased as “new” in United States and
Puerto Rico Only.
VIZIO provides a warranty to the original purchaser
of a new Product against defects in materials and
workmanship for a period of one year of non-commercial
usage and ninety (90) days of commercial use. If a
Product covered by this warranty is determined to be
defective within the warranty period, VIZIO will either
repair or replace the unit at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical
Support via email: TechSupport@VIZIO.com or via
phone at 877 MY VIZIO (877.698.4946) from 6:00AM to
9:00PM Monday through Friday and 8:00AM to 4:00PM
Saturday and Sunday, Pacifi c Time, or visit www.VIZIO.
com. PRE-AUTHOIRZATION MUST BE OBTAINED
BEFORE SENDING A UNIT TO A VIZIO SERVICE
CENTER. Proof of purchase in the form of a purchase
receipt or copy thereof is required to show that the
Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the
warranty period. Replacement parts and units may be
new or recertifi ed at VIZIO’s option and sole discretion.
Replacement parts and units are warranted for the
remaining portion of the original warranty or for ninety
(90) days from warranty service or replacement,
whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service
center to obtain warranty service. VIZIO is not
responsible for transportation costs to the service center,
but VIZIO will cover return shipping to the customer.
PRE-AUTHORIZATION IS REQUIRED BEFORE
SENDING ANY UNIT IN FOR WARRANTY SERVICE.
All Product returns to VIZIO’s service center must utilize
either the original blister pack and shipping material or
packaging that affords an equal degree of protection.
VIZIO Technical Support will provide instructions for
packing and shipping the covered Product to the VIZIO
service center.
ONE YEAR LIMITED WARRANTY
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects
in materials and workmanship. This warranty does
not cover, for example: cosmetic damage, normal
wear and tear, improper operation, improper voltage
supply, signal issues, damage from shipping, acts
of God, any type of customer misuse, modifi cation
or adjustments, as well as installation and set-up
issues or any repairs attempted by anyone other than
by a VIZIO authorized service center. Products with
unreadable or removed serial numbers or requiring
routine maintenance are not covered. This one year
limited warranty does not cover Products sold “AS IS”,
“FACTORY RECERTIFIED”, or by a non-authorized
reseller. THERE ARE NO EXPRESS WARRANTIES
OTHER THAN THOSE LISTED OR DESCRIBED
ABOVE. ANY IMPLIED WARRANTIES, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, SHALL
BE LIMITED IN DURATION TO THE PERIOD OF TIME
SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR
ANY AND ALL LOSSES AND DAMAGES RESULTING
FROM ANY CAUSE WHATSOEVER INCLUDING
VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR
DEFECTIVE GOODS, WHETHER SUCH DEFECTS
ARE DISCOVERABLE OR LATENT, SHALL IN NO
EVENT EXCEED THE PURCHASE PRICE OF THE
DEVICE. VIZIO SHALL NOT BE RESPONSIBLE
FOR LOSS OF USE, LOSS OF INFORMATION
OR DATA, COMMERCIAL LOSS, LOST REVENUE
OR LOST PROFITS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED W
ARRANTY LASTS OR THE EXCLUSION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE. THIS WARRANTY IS SUBJECT TO
CHANGE WITHOUT NOTICE. CHECK www.VIZIO.com
FOR THE MOST CURRENT VERSION.
THE TRADEMARKS SHOWN HEREIN ARE THE
PROPERTY OF THEIR RESPECTIVE OWNERS;
IMAGES USED ARE FOR ILLUSTRATION PURPOSES
ONLY. VIZIO, THE V LOGO AND WHERE VISION
MEETS VALUE AND OTHER VIZIO TRADEMARKS
ARE THE INTELLECTUAL PROPERTY OF VIZIO
INC. PRODUCT SPECIFICATIONS ARE SUBJECT TO
CHANGE WITHOUT NOTICE. © 2010 VIZIO INC. ALL
RIGHTS RESERVED.
Maintenance & Troubleshooting
VIZIO Remote Control Precautions
• The remote control should be kept dry and away
from heat sources. Avoid humidity.
• If the Component responds erratically to the
remote control or does not respond at all, check
the battery If the battery is low or exhausted,
replace it with a fresh battery.
• When not using the remote control for a long
period of time, remove the battery.
• Do not take the battery apart, heat it, or throw it
into a fire.
• Do not subject the remote control to undue
physical stress, such as striking or dropping it.
Cleaning the Remote Control
1. Use a soft cloth for cleaning.
2. If the remote control is seriously contaminated,
use a soft cloth moistened with diluted neutral
cleaner to clean the display. Wring water out of
the cloth before cleaning to prevent water from
penetrating into the housing.
Troubleshooting
1. Remote control does not work with my TV:
•
P
oint the remote control directly at the
remote sensor on your TV.
•
Remove any obstacles between the remote
control and the remote sensor.
•
Replace old batteries with new batteries.
•
Press the TV button on the top of the remote
to return to the TV mode.
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