A
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Products are often returned due to a technical problem rather than due to a
defect. If you are experiencing a problem when using your TV, try to fix the issue
using this troubleshooting guide.
If, after using this troubleshooting guide, you are still experiencing an issue with
your TV, contact VIZIO’s Support Department. Quality customer support and
service are integral parts of VIZIO’s commitment to service excellence.
The TV displays “No Signal.”
• PresstheINPUTbuttonontheremotecontroltoselectadifferent
inputsource.
• IfyouareusingcableTV,satellite,orantennaconnecteddirectlyto
theTV,scanforchannels.See
ScanningforChannels
onpage15.
There is no power.
• EnsuretheTVispluggedintoaworkingelectricaloutlet.
• EnsurethepowercableissecurelyattachedtotheTV.
• PressthePower/StandbybuttonontheremoteorpresstheJag
WheelonthesideoftheTVtoturntheTVon.See
UsingtheJag
Wheel
onpage5.
There is no sound.
• PressVolumeUpontheremotecontrol.
• PresstheMUTEbuttonontheremotetoensuremuteisoff.
• Checktheaudiosettings.See
AdjustingtheAudioSettings
onpage
19.EnsurethespeakersaresettoOn.
• EnsurenoheadphonesareconnectedtotheTV.
• Checktheaudioconnectionsofexternaldevices(Blu-rayplayer,
gameconsole,cable/satellitebox)thatareconnectedtotheTV.
• Ifyouareusinganantenna,thesignalstrengthofthechannelmaybe
low.EnsureyourantennaisconnectedsecurelytotheTVandmove
theantennaaroundtheroomorclosetoawindowforthebestsignal.
The power is on, but there is no image on the screen.
• EnsureallcablesaresecurelyattachedtotheTV.
• Ensurealldevicesareconnectedcorrectly.Devicesdiffer;seeyour
device’susermanualfordetails.
• AdjustBrightness,Contrast,orBacklight.See
AdjustingthePicture
Settings
onpage18.
• PresstheINPUTbuttonontheremotetoselectadifferentinput
source.
The colors on the TV don’t look right.
• AdusttheColorandTintsettingsinthePicturemenu.See
Adjusting
thePictureSettings
onpage18.
• Resetthepicturesettings.See
ResettingthePictureSettings
on
page19.
• Checkallcablestoensuretheyaresecurelyattached.
The buttons on the remote aren’t working.
• Ensureyouareonlypressingonebuttonatatime.
• PointtheremotedirectlyattheTVwhenpressingabutton.
• Replacetheremotebatterieswithnewones.See
Replacingthe
Batteries
onpage8.
The image quality is not good.
• Forthebestimagequality,viewhigh-denitionprogramsusingdigital
sources.ConnectyourdeviceswithHDMIcables.
• Ifyouareusinganantenna,thesignalstrengthofthechannelmaybe
low.EnsureyourantennaisconnectedsecurelytotheTVandmove
theantennaaroundtheroomorclosetoawindowforthebestsignal.
The picture is distorted.
• NearbyelectricaldevicesmaybeinterferingwiththeTV.Separatethe
TVfromelectricalappliances,cars,orourescentlights.
• Ensureallcablesaresecurelyattached.
Troubleshooting & Technical Support
Address: 39 Tesla Irvine,
CA 92618, USA
Phone: (877) 698-4946
Fax: (949) 585-9563
Email: techsupport@vizio.com
Web: www.VIZIO.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)