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Do you lose the signal
when you start
moving?
No Yes
Does the unit only lock
onto a signal while the
coach is moving?
No Yes
Replace the
Gyro board.
Does the unit toggle to the
secondary satellite as
needed?
Yes No
Call Winegard
Technical
Service
1(800)788-4417.
Does the unit seem to
repeat the process after
it has started a search?
Yes No
Connect the power
directly to a Good Fully
Charged 12VDC battery.
Does the receiver
display a signal
during search?
No Yes
Do you have 12-18VDC
on the coax connected
to the LNBF?
No Yes
Follow the coax back
to the receiver from
the LNBF. Check
each connection until
you find the voltage.
Replace the LNBF.
Do you see a signal
on the signal meter
during the search?
No Yes
If you are losing the
voltage in the
Electronics, replace
the Electronics.
Do you have an
unobstructed view of
the Southern sky?
No Yes
Is the receiver set up
correctly according to
the Movn’ View
manual?
No Yes
Move the vehicle to a
location that provides
a clear view of
the Southern sky?
Correct the
receiver set up.
Replace the
Electronics.
Replace the
Electronics.
Does the unit reaquire the
signal shortly after losing it?
Yes No
Is the receiver set up as
shown in the Operation
Manual for the MV3500T?
No Yes
Refer to pages 3-4 in the
MV3500T Operation
Manual for proper
receiver set up.
Are you using an HD,
Dual or recordable
receiver?
No Yes
Refer to the receiver
manual to reset the
reveiver.
If the problem persists,
call Winegard
Technical Service
1(800)788-4417.
Please try a D10
receiver for DirecTV or a
311 receiver for DISH
Network.
The unit must travel in
a straight line for 10
seconds or more than
10 MPH to keep a
signal when you first
start moving.
Do the switch settings
match the mounting
option used?
No Yes
Set the
switches for the
mounting
option used.
Are the switch
settings fully in the up
or down position as
needed?
No Yes
Using a small screw
driver, push each
switch fully into place.
Do you have a GPS
antenna with this unit?
No Yes
Do you have a
Gyro board inside
the Electronics
box?
Yes No
Is the mini USB
connecting the Gyro
Board to the Main
electronics plugged in?
No Yes
This is not a
tracking unit, it will
not work while the
coach is in motion.
Reconnect the
USB cable.
Replace the
GPS antenna.
Is the GPS antenna
connected to the
electronics?
No Yes
Reconnect the
GPS antenna.
Disconnect the
antenna. Is the
center wire of the
GPS cable bent?
No Yes
Is the GPS cable
damaged or
pinched anywhere
along its length?
No Yes
Straighten the
wire and
reconnect the
cable.
Replace the
GPS antenna.
Does the dish change
elevation during the
search?
No Yes
Is the elevation
motor connected?
No Yes
Connect the
elevation motor.
Can you move the
elevation motor
while the power
is off?
No Yes
Replace the
elevation motor.
Replace the
Electronics.
Is the base of the
satellite dish level?
No Yes
Level the unit. The
base must be within
3 degrees of level
to function properly.
Does the unit have
a clear view of the
southern sky?
No Yes
Move to an open
area. The unit must
have a clear view of
the southern sky to
see the signal.
Is the receiver set
up as shown in the
satellite dish
manual?
Yes No
Does the unit seem to
stop on something with
out showing a signal?
Yes No
Set the receiver as
shown in the manual.
Refer to pages 3-4 in
the Operation Manual.
Is the unit connected
directly to a 12VDC
battery?
No Yes
Are you able to turn the
elevation drive screw by hand?
No Yes
Does it work using
another receiver?
No Yes
Connected it directly
to a good fully charged
12VDC battery.
Replace the
receiver.
Replace the
electronics.
Does the elevation motor
change direction after it hits
the elevation limit switch?
No Yes
Are the switches set
correctly for your
receiver?
No Yes
Is the arm on the
elevation limit switch
being fully engaged?
Yes No
Are the switches
pushed fully into
place?
No Yes
Refer to pages 3-
4 in your manual
to set these
switches.
Turn off the unit and
reset your receiver.
Refer to the receiver’s
manual for this process.
Using a small
screw driver,
push each swich
fully into place.
Replace the
Elevation Limit
Switch.
Replace the
Elevation Motor
Assembly.
Is the GPS
installing in the
open, 3 feet from
any obstruction?
No Yes
Is the mini USB
for the Gyro
Board connected?
Yes No
Move the GPS
antenna to an
open area on
the roof.
Replace the
Gyro Board.
Reconnect the
Gyro Board.
MV3500T
Is the Gyro board
connected?
Yes No
Reconnect.
Does the dish start
moving again?
No Yes
Does the unit
lock on the
signal?
No Yes
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3000 Kirkwood Street • Burlington, IA 52601-2000 ?????