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APPENDIX A: Troubleshooting
This chapter covers potential problems and the corresponding remedies.
A.1 Using LEDs to Diagnose Problems
The LEDs are useful aides for finding possible problem causes.
A.1.1 Power LED
The PWR LED on the front panel does not light up.
Make sure that the DiskMaster’s power adaptor is connected to the
device and plugged in to an appropriate power source. Use only the
supplied power adaptor.
Check that the DiskMaster and the power source are both turned on
and the device is receiving sufficient power.
Check the power jack and verify.
Press the button and holds for 5 seconds to turn ON the device.
If the error persists, you may have a hardware problem. In this
case, you should contact your vendor.
A.1.2 LED Link
The LAN LED on the front panel does not light up.
Check the Ethernet cable connections between the DiskMaster and
the computer or hub.
Check for faulty Ethernet cables.
Make sure your computer’s Ethernet card is working properly.
If these steps fail to correct the problem, contact your local
distributor for assistance.
A.2 Login: Username and Password
I forgot my login username and/or password.
If you have changed the password and have now forgotten it, you
will need to upload the default configuration file. This will erase all
custom configurations and restore all of the factory defaults
including the password.
Before you configure this device you need to know the following
default settings:
Username: sysadmin
