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Technical Information
Q-Wash 360Z-LED User Manual Rev. 01g -19-
Troubleshooting Guide
Symptom Cause(s) Action(s)
Fixture is on
LEDs are off
Fixture defaulted Configure fixture’s parameters
Faulty LED board
Send unit for repair
Faulty LED Driver board
Faulty LED Control board
Faulty Display board
Fixture and LEDs are on
Head fan is off
Faulty head fan Replace head fan
Faulty sensor or wiring
Verify temperature sensor and wiring
Fixture and LEDs are on
Zoom is inactive
Faulty wiring
Verify wiring
Faulty zoom servo
Send unit for repair
Faulty LED Control board
Faulty Display board
Pan movement problem
Faulty sensor
Replace sensor
Faulty pan belt Replace pan belt
Faulty pan motor
Replace pan motor
Faulty Display board
Send unit for repair
Tilt movement problem
Faulty tilt sensor
Replace tilt sensor
Faulty tilt belt Replace tilt belt
Faulty tilt motor
Replace tilt motor
Faulty Display board
Send unit for repair
Circuit breaker/fuse
keeps tripping/blowing
Excessive circuit load
Reduce total load placed on the electrical circuit
Short circuit along the power wires
Check electrical wiring
Fixture does not power
up
No power
Check for voltage on outlet
Loose or damaged power cord
Check power cord
Blown fuse
Replace fuse
Faulty internal power supply
Send unit for repair
Fixture does not respond
to wired DMX or
responds erratically
Wrong DMX addressing
Check unit addressing
Damaged DMX cables
Check DMX cables
Wrong polarity on the controller
Check polarity switch settings on the controller
Loose DMX cables
Check cable connections
Non DMX cables
Use only DMX compatible cables
Bouncing signals
Install terminator as suggested
Long cable / low level signal
Install an optically coupled DMX splitter before a
long section of cable or right after the fixture with
the strong signal
Too many fixtures
Install an optically coupled DMX splitter after unit
#32
Interference from AC wires
Keep DMX cables separated from power cables
or fluorescent/black lights
Faulty Display board
Send unit for repair
If you still experience technical problems after trying the above solutions or if you
need to send the unit for repair, contact CHAUVET® Technical Support.