8
Problem solving
This chapter describes what to do if problems arise with your printer. The following topics are
covered:
●
Basic troubleshooting checklist
●
Factors affecting printer performance
●
Troubleshooting information pages
●
Control panel message types
●
Control panel messages
●
Paper jams
●
Common causes of paper jams
●
Clearing jams
●
Media-handling problems
●
Printer feeds multiple sheets
●
Printer feeds incorrect page size
●
Printer pulls from incorrect tray
●
Media does not feed automatically
●
Media does not feed from input Tray 2
●
Transparencies or glossy paper will not feed
●
Envelopes jam or will not feed in the printer
●
Output is curled or wrinkled
●
Printer response problems
●
No display message
●
Printer is on, but nothing prints
●
Printer is on, but is not receiving data
●
Unable to select the printer from the computer
●
Printer control panel problems
●
Control panel settings work incorrectly
●
Incorrect printer output
●
Incorrect fonts are printed
●
Unable to print all characters in a symbol set
●
Drifting text between printouts
●
Erratic, missing characters or interrupted printout
ENWW 123
