38 Troubleshooting
Troubleshooting
The solutions are for problems that happen when using this
product stand alone. Refer to the online Reference Guide on
detailed solutions for printing, scanning, print quality, or
computer-related problems.
Error Messages
You can identify many common problems using the Error light
and error messages on your Control Panel. If this product stops
working and the Error light is on, use the following table of error
messages to diagnose the problem, and then try the
recommended solution.
Error Messages Problem Solution
Quality&Paper
setting is not
acceptable for B&W
copy. Press the
Stop button.
B&W copy button
is pressed with the
Photo quality
setting.
Press the Stop button and
then change Quality&Paper
settings.
No XXX ink
cartridge --->
Press the Color
copy button to
install new ink
cartridge.
The ink cartridge
indicated in the
message is not
installed.
Press the x Color Copy button
and then open the scanner
unit by following the
messages to install the ink
cartridge. See the Setup
Sheet for instructions.
XXX ink out --->
Press the Color
copy button to
begin replacing
the ink cartridge.
The ink cartridge
indicated in the
message is empty.
Press the x Color Copy button
and then open the scanner
unit by following the
messages to replace the
empty cartridge. See
“Replacing an Ink Cartridge”
on page 26.
