CSG14 Series Gigabit Converter Switch Installation and User Guide (05/09)
68
www GarrettCom com
..
not the problem is corrected. If not, go to Step 5 below. If the problem is
corrected, the Magnum CSG14 Series Switch and its associated
cables are functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier
of the Magnum CSG14 Series 10/100/1000 Mb/s Switch unit or if
unknown, contact GarrettCom, Inc by fax, phone or email
(support@garrettcom.com
) for assistance.
5.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
