38 www.kodak.com/go/support
6 Troubleshooting
For step-by-step product support, visit www.kodak.com/go/c763support and select
Interactive Troubleshooting & Repairs.
Camera
Camera/computer communications
Status Solution
The camera does
not work.
■ Turn on the camera (page 2).
■ Install new batteries (page 2) or charge rechargeable batteries.
■ Turn camera off, then back on.
Status Solution
The computer does
not communicate
with the camera.
■ Visit www.kodak.com/go/c763support.
■ Turn on the camera (page 2).
■ Install new batteries (page 2) or charge rechargeable batteries.
■ Connect cable to camera and computer port (page 34).
■ Install the software (page 33).
■ Disconnect the USB cable. Close all software applications. Re-install
the software (page 33).
■ Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■ Disconnect the USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (page 33).
■ Disconnect the USB cable. Close all open applications. Re-install the
software (page 33).
