COMMON QUESTIONS
EMAIL
275
13
CHAPTER
• Check the documentation that came
with your device or the manufacturer’s
website for information specific to
your device.
Email
• For troubleshooting info on Xpress Mail,
go to x
pressmail.att.com/subscriber.
• For troubleshooting info on the
VersaMail
®
application, see the User
Guide for the VersaMail Application on
the Palm Software Installation CD.
Messaging
I can’t send or receive text messages
• Make sure your SIM card is inserted
correctly (see Inserting the SIM card
and battery) and your phone is turned on
(see Turning your phone on and off
).
• Contact AT&T to verify that your plan
includes text messaging services, that
these services have been correctly
activated, and that they are available at
your location. AT&T should be able to
tell you if text messaging services have
been experiencing transmission delays.
Delays can also occur between the time
that a message is sent and the time it is
received.
• Verify with the recipient that the
receiving device can handle text
messages.
• If a text message arrives but does not
display an alert, perform a soft reset
(see Performing a soft reset
).
I can’t send or receive multimedia
messages
• Make sure your phone is turned on (see
Turning your phone on and off
).
• Contact AT&T to verify that your plan
includes multimedia messaging
services (MMS), that these services
have been correctly activated, and that
they are available at your location. AT&T
should be able to tell you if multimedia
messaging services have been
experiencing transmission delays.
Delays can also occur between the time
that a message is sent and the time it is
received.
