Troubleshooting
219
Information Codes
Problem Solving
NOTE
1. After identifying the problem, and verifying the recommended action, if the information Codes
keep reoccuring, or for help on Information Codes that appear on your machine but are not
listed above, please contact your local Panasonic Authorized Dealer.
(For mechanical failures, see the Troubleshooting section in the Operating Instructions (For
Copy & Network Scan Functions) included on the CD)
718 Page Memory Overflow occurred while receiving
printing data. The paper size selected within your
application to print is larger than the paper size loaded
in the cassette(s).
Check the document size, and resolution.
Ask originator to re-send in a supported size,
and resolution.
--
719 Received data via LAN is in a format that is not
supported.
Ask the originator to re-send with a supported file
attachment format:
* In a TIFF-F format.
* Image data conforming to recording paper size.
--
720 Cannot connect to the POP Server. (Incorrect POP
Server IP Address) POP Server is down.
Check the POP Server IP Address.
Contact the Network Administrator.
--
721 Cannot connect to the POP Server. (User Name, or
Password error)
Check the POP User Name, and Password, or
the APOP settings.
Contact the Network Administrator.
--
722 Failed to obtain IP address from the DHCP server.
Check the 10Base-T/100Base-TX cable connection.
Confirm that the Internet Parameter, and the DHCP
server are correctly configured before turning on, or
turning off the power.
Contact the Network Administrator.
12
725 DNS Server connection timed out. DNS Server is
down.
Check the DNS Server IP Address.
Contact the Network Administrator.
--
726 Received an error response from the DNS Server. Check the POP Server Name.
Check the SMTP Server Name.
--
728 The document was sent to the Internet Fax in an
incompatible file format (PDF).
Note: PDF file format is only used when sending an
Internet Fax to a PC (Network Scanning).
Change the XMT File Format (Fax Parameter
#177) to "TIFF".
195
729 Failed to authenticate (SMTP AUTHENTICATION)
when connecting with the SMTP server.
Check the SMTP AUTHENT. User Name, and
Password.
Contact the Network Administrator.
195
730
Cannot retrieve the Journal nor program the Internet
Parameters, and the Auto Dialer remotely via email from a PC.
Check that the Fax Parameter No. 158 (PC
REMOTE UPDATE) is set to "2:Valid".
195
731 The dialer buffer for manual dialing was full
(70 stations) when the Relay Transmission Request
was received.
Request the originator to re-send the Relay
Transmission Request after the reserved
communication is finished.
--
742 Unable to dial to Key Operator (Job Tracking, NYSE) Incorrect setting or wrong number set. --
800/814
/816/825
Unit was requested to relay a document, or
Confidential Communication but has no capability.
Check with the other party. --
815 Mailbox is full. Install Optional Flash Memory Card. --
850
Because the Dept. code that had been input to Fax Driver /
Panafax Desktop was not in accord with the Dept. code
registered in the machine, the directed relay was refused.
Confirm the Dept. code registered in the Fax
Driver / Panafax Desktop or the machine.
--
870 Memory overflow occurred while storing documents
into memory for transmission.
1. Transmit documents without storing into memory.
2. Install Optional Memory Card.
29
Info.
Code
Meaning Possible Action Page
