• Depending on
the current status of the ICD group member, pressing the DSS button changes
the status as follows:
Log-in mode (Not Ready) ® Log-in mode (Ready)
Log-in mode (Ready) ® Log-out mode
Log-out mode ® Log-in mode (Ready)
• For information about other supervisory features, refer to "
1.3.41 ICD Group Features—
Supervisory".
1.3.40 ICD Group Features—Manual Queue Redirection
When your incoming call distribution (ICD) group is busy and other outside calls arrive, the
arriving calls are put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the
longest waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
PT/PS
Press red or flashing red Hurry-up.
(Hurry-up)
• The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
• For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".
Customizing Your Phone
• 3.1.4 Customizing the Buttons
Create or edit a Hurry-up button.
1.3.41 ICD Group Features—Supervisory
An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other
members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:
Document Version 2008-10 Operating Manual 97
1.3.41 ICD Group Features—Supervisory
