Frequently Asked Questions
73
Problem Actions
HDMI
Sound is unusual
•
Set the sound setting of the connected equipment to “2ch L.PCM”.
•
Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu.
(p. 29)
•
If digital sound connection has a problem, select analogue sound
connection. (p. 65)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
•
Check the HDMI cable is connected properly. (p. 56, 61 - 63)
•
Turn the TV and equipment Off, then turn them On again.
•
Check an input signal from the equipment. (p. 66)
•
Use equipment compliant with EIA/CEA-861/861D.
Network
Cannot connect to the
network
•
Check the LAN cable or Wireless LAN Adaptor is connected properly.
(p. 47)
•
Check the connections and settings. (p. 47 - 51)
•
Check the network equipment and network environment.
•
If the problem persists, consult your Internet Service Provider or
telecommunications company.
Cannot select the
file during DLNA
operations
•
Is the media server prepared? (p. 46)
•
Check applicable data format. (p. 68 - 69)
Cannot operate
VIERA Connect
•
Check the connections and settings. (p. 47 - 51)
•
The server or connected line might be busy now.
Other
The TV goes into
Standby mode
•
Auto power standby function is activated.
•
The TV enters Standby mode about 30 minutes after analogue
broadcasting ends.
The remote control
does not work or is
intermittent
•
Are the batteries installed correctly? (p. 8)
•
Has the TV been switched On?
•
Point the remote control directly at the front of the TV (within about
7 m and a 30 degree angle of the front of the TV).
•
Situate the TV away from sunshine or other sources of bright light not
to shine on the TV’s remote control signal receiver.
