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Polaroid PhotoMAX
PDC 3350
Digital Camera User Guide
www.polaroid-digital.com
51
Polaroid PhotoMAX
PDC 3350
Digital Camera User Guide
www.polaroid-digital.com
9 Troubleshooting Problems
• Troubleshooting
The troubleshooting guide is designed to help you. If problems
continue, please contact your local customer support hot line. See your
registration card for help line contact details.
For Windows® Users:
PC
Symptom
Problem
Solution
I receive an error message
when I am installing
“Polaroid
PDC 3350
Camera
Driver”.
“Polaroid
PDC 3350
Camera
Driver” does not load.
Shut down all other applications and attempt
to reinstall the driver.
Check to see if the USB controller in your
BIOS if it is activated. If this does not work
contact your national customer support
representative, refer to the instruction manual
included with your PC.
I cannot upload images to my
computer.
Connection failure.
Check all cable connections are secured.
I cannot run the “Polaroid
PDC 3350
Camera Driver”.
Con ict with another camera
driver or capture device.
If you have another camera installed on your
computer, remove it and it’s driver completely
from your system to avoid con icting with it.
I see the following error
message during driver
installation. “An error
occurred during the
move data process: -115
Component:\WIN98\ICO File
Group: 98ICO File: C:”
Polaroid
PDC 3350
driver installs
second time.
Please remove the existing
PDC 3350
driver
 rst and install again.
Camera Driver is not installed.
You need to install the camera driver for
Windows 98SE systems.
Images do not show on TV.
Video cable is not connected
correctly.
Wrong system selection
Images do not display in
color.
Make sure the video cable is connected to the
TV “Video In” socket.
Change to NTSC for USA.
My CD Installation wizard
does not work.
The auto installation  le is
switched off or The CD-ROM is
disconnected.
Go to the computer desktop. Right click
on “My Computer”. Click “Properties”.
Select “Device Manager”. Double click on
“CD_ROM”, double click on “CD-R (normally
the manufacturer’s name. Click on “Settings”.
Ensure both “Auto insert noti cation” and the
“disconnect” are ticked. If you change the
settings the computer will ask you to restart
your PC. Click “Yes”.
For Windows® and Macintosh® Users:
PC
MAC
I cannot activate my Digital
Camera by pressing the Power
switch.
Insuf cient battery power or
batteries are missing.
Replace batteries.
Symptom
Problem
Solution
I cannot upload images to the
computer.
Connection failure.
Check all cable connections are
secured.
Camera does not turn on.
Batteries are not oriented correctly
Or
Batteries are dead
Or
Wrong AC adaptor type being used.
Orient batteries correctly
Or
Replace batteries
Or
Make sure you use a correct adaptor.
Camera suddenly powers off.
Auto Power Function activated
Or
Batteries are dead.
Turn the camera on
Or
Replace batteries.
Image is not recorded when the
shutter button is pressed.
Camera is turned off
Or
Flash unit is charging
Or
Memory is full.
Turn the camera on
Or
Wait until  ash unit charging  nishes
Or
Delete images you no longer need, or use
another memory card.
Camera powers off during self-
timer countdown.
Batteries are dead.
Replace batteries.
LCD screen image is out of
focus.
Macro Mode being used for scenery
or portraits
Or
Normal Mode being used for macro
images.
Set the Normal/Macro selector to Normal
for scenery and portraits
Or
Set the Normal/Macro selector to Macro
for macro images.
Recorded pictures are not
saved in memory.
Camera powers off before the save
operation is complete
Or
Removing the memory card before
the save operation is complete.
If the battery indicator is on the LCD
screen, replace batteries with a full set
of new ones as soon as possible
Or
Do not remove the memory card before
the save operation is complete.
PDC 3350 US UM .indd 2/18/03, 11:00 AM50-51