24 Chapter 5
Illustrations contained in this document are for representation only.
Other Information
No picture, no sound but TV is on
• Maybe the cable/air setting is set to the wrong position. Select Signal Type from the Channel menu.
• If you’re watching your VCR and it’s connected with coaxial cable to the CABLE/ANTENNA jack, tune the TV to channel 3 or 4
(whichever channel is selected on the 3/4 switch on the back of your VCR). Check to make sure the TV/VCR button on the VCR is in
the correct mode (press the TV/VCR button on your VCR).
• If you’re trying to watch content from a component that’s connected to the TV (like a DVD player or VCR), press the INPUT button on
the remote control until the content appears.
Sound okay, picture poor
• Check antenna connections. Make sure all of the cables are firmly connected to the jacks.
• Try adjusting sharpness function to improve weak signals.
Black box appears on the screen
• Closed-captioning might be on. Check the Closed-Caption Display control panel in the Screen menu.
Can’t see commercial skip timer
• If closed-captioning is on, skip timer does not stay on-screen. Turn off closed-captioning.
The Remote Control Doesn’t Work
• Make sure there is a clear path between the remote and the remote sensor on the component.
• Maybe the remote isn’t aimed directly at the component (TV or VCR) that you’re trying to operate.
• Maybe remote is not in TV Mode. Press the TV button so remote will control TV.
• Maybe batteries in remote are weak, dead or installed incorrectly. Put new batteries in the remote.
• You might need to drain the remote’s microprocessor: remove batteries and press the number 1 button for at least 60 seconds.
Release the 1 button, replace batteries, and (if necessary) program the remote again.
Problems with V-Chip/Parental Controls
The rating limits don’t work
• You must lock the settings. Go to the TV MAIN MENU (press MENU on your remote), select Parental Controls (press 6 on your
remote), select Lock Parental Controls (press 6 on your remote).
I don’t remember my password and I want to unlock the TV
• If you forget your password, simultaneously press and hold MENU on the television and volume down on the remote for 3 seconds.
Nothing appears on the screen, Parental Controls simply unlock and you can re-enter a password via Lock Parental Controls.
The V-Chip won’t let me watch a program even though it’s not rated as violent.
• Maybe the movie was given an NR (Not Rated) status. After you block movie ratings, you must set NR to View separately in order to
view movies with an NR rating.
