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Customer Agreement
Customer Agreement
Customer Agreement 209208 Customer Agreement
2. Your Monthly Rate Plan
The monthly rate plan you select is part of this agreement. To the extent any condition in your plan
expresslyconictswiththisagreement,theconditioninyourplanwillapply.
3. Your Rights To Refuse Or Cancel This Agreement
After you’ve had an opportunity to review this agreement, it will begin when you do any of the following
to indicate your acceptance:
• Activateyourservice
• Giveusawrittenorelectronicsignatureindicatingyouracceptance
•Telluselectronicallythatyouaccept
If you do not wish to accept this agreement, do not do any of the above actions.
3.1 Our Friendly 30-Day Return Policy
Ifforanyreason,within30daysfromdateofpurchase,youarenotcompletelysatisedwithyourphone,
wewillrefundtherstmonth’sservicechargeandthecostofthephone,plusapplicabletaxesif:
• Youhaveusedlessthan30minutes.
• Youreturnthephonein“likenew”condition,asdeterminedbyGreatCall,intheoriginalboxwithall
components and materials.
The activation fee and shipping charges are not refundable.
If you have used more than 30 minutes within 30 days from the date of purchase, and did not exceed your
plan minutes then we will:
• Retainyourmonthlyservicecharge;or
• $0.35perminuteforeachadditionalminuteover30minutes;whicheverisless.
If you have used more than 30 minutes within 30 days from the date of purchase, and did exceed your
plan minutes then we will retain your monthly service charge plus $0.35 per minute for each additional
minute over your plan minutes.
Return Information:
• PleasecallourCustomerServiceDepartmentat1-800-733-6632, 24 hours a day, 7 days a week, to
cancel your account and obtain a return authorization number. If your phone was purchased from a
retail store, it must be returned to that store and is subject to the retailer’s return policy.
• Approvedreturnsmustbeshippedbackatthecustomer’sexpenseintheoriginalpackaging.
• Refunds,ifapplicable,willbeprocessedbacktothepartythatpaidinthesamemannerthatpayment
was received. Please allow 21 business days for processing.