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Additional information
Troubleshooting
Read the Troubleshooting section of this guide before calling Sony
Customer Information Services. If you still cannot resolve your issue after
reading this section, call Sony Customer Information Services.
Symptom Cause/Remedy
My computer does not
detect the Wireless
LAN PC Card.
Other computers on
the wireless LAN are
not displayed.
I cannot access the
Internet.
cThe Wireless LAN PC Card may not be properly inserted
into the PC card slot of your computer. Check that the
Wireless LAN PC Card is inserted in the proper direction,
then push it in as far as it will go.
cYou did not enter the password when Windows started.
Enter the user name and the password requested on
Windows startup, then log on to the LAN.
cThe Windows-based environment is not properly set up.
Set it up properly.
cNo other computers are logged onto the wireless LAN.
cThe Access Point is not connected. Follow the
instructions in the Access Point Operating Instructions to
connect it properly.
cThe Wireless LAN PC Card is not properly inserted into
your computer. See the instructions on page 13 of this
manual to insert it properly.
cCommunication between the Access Point and your
computer are not established. Check the communication
status using the Wireless Panel. For details on how to
check the status, see "Viewing communication status"
(page 45) and "Displaying the main screen of the Wireless
Panel" (page 48).
cThe Access Point is not properly configured. Configure
the Access Point with the connection method of your
choice.
cThe Access Point and your computer are too far apart.
Reposition your computer within 150 feet (50 m) of the
Access Point, in direct line of sight. When the Wireless
Panel shows the icon, move your computer closer to
the Access Point.
