48
Reference section
Troubleshooting
Before calling a service technician, please check the following
table for a possible cause of the symptom and some solutions.
Symptom and solution
TV will not turn on
•
Make sure the power cord is plugged in, and then press
!
or
1
.
• Theremotecontrolbatteriesmaybedead.
Replace the batteries.
No picture, no sound
• Checktheantennaconnections.
No sound, picture OK
• Thesoundmaybemuted.Press
2
+,
2
–
or
U
.
• Thestationmayhavebroadcastdifculties.
Try another channel.
Poor sound, picture OK
• Thestationmayhavebroadcastdifculties.
Try another channel.
Poor picture, sound OK
• Checktheaerialconnections.
• Thestationmayhavebroadcastdifculties.
Try another channel.
• Adjustthe
PICTURE
menu.
Poor reception of broadcast channels
• Checktheaerialconnections.
• Thestationmayhavebroadcastdifculties.
Try another channel.
• Makesurethe
Colour system
is properly set.
Teletext problems
• Checktheaerialconnections.
Good performance of text depends on a good strong
broadcast signal.
Multiple images
• Thestationmayhavebroadcastdifculties.
Try another channel.
• Aerialreceptionmaybepoor.
Use a high directional outdoor aerial.
• Checkifthedirectionoftheantennahaschanged.
Poor colour or no colour
• Thestationmayhavebroadcastdifculties.
Try another channel.
•
Adjust the
Tint
and/or
Colour
in the
PICTURE
menu.
The remote control does not operate
• Removeallobstructionsbetweentheremotecontroland
the remote control sensor on the TV.
• Theremotecontrolbatteriesmaybedead.
Replace them with new ones.
• CheckthattheTV/REGZA-LINK/DVDswitchonthe
remote control is properly set.
Some pixels on the screen do not light up
•
The LCD display panel is manufactured using an
extremely high level of precision technology, however,
sometimes some pixels on the screen may be missing
picture elements or have luminous spots. This is not a
sign of a malfunction.
The picture brightness varies when you switch the TV on.
• IfyouswitchtheTVonat0°Corbelow,waituntilit
warms up.
The screen’s brightness decreases, flicker occurs,
or some parts of the screen do not light up.
• WhenyourststarttousethisTV,ickeringmayoccur
on the screen. In this case, switch the TV off and then on
again to resolve this issue.
• Thecoldcathodeuorescentlampusedforthebacklight
on this TV has a certain lifespan. When the brightness
ofthescreendecreases,ickeroccursonthescreen,or
some parts of the screen do not light up, it may have
reached the end of its life. Contact a service technician.
No REGZA-LINK operation
• TheREGZA-LINKfeatureisavailableforToshiba
REGZA-LINK compatible devices.
• MakesureHDMIcableswiththeHDMIlogoareused.
• WhenaconnectedREGZA-LINKdevicedoesnotwork
correctly after you have changed device settings, turn off
your TV and unplug the power cord. Then, plug the TV
in and turn on again.
• Ifseveraldevicesareconnected,theREGZA-LINK
feature may not operate properly.
• Readtheowner’smanualfurnishedwiththeconnected
REGZA-LINK device.
Symptom and solution
- digital only -
Poor picture
• Checktheaerialconnections.Makesureitisalignedto
the correct broadcast direction.
• Checkthesignallevelandqualityinthe
DTV Manual
Tuning
menu.
• Ifyouuseanykindofampliertoboostthesignallevel,
check whether it is working correctly, and ask for help
from the aerial installer.
No picture
•
Use the
DTV Manual Tuning
menu to rescan this channel.
• Tryanotherchannel.
• Reduce
RF
ampliergainifconnectedto
RF
booster.
No sound from DIGITAL AUDIO
• Thesoundmaybemuted.Press
2
+,
2
– or
U
.
•
Use the
DTV Manual Tuning
menu to rescan this channel.
• Tryanotherchannel.
Not all channels are available after Auto Tuning
when tuning the TV for the first time.
• Thissymptomiscausedbyunexpectedfrequencyoffset.
• Usethe
DTV Manual Tuning
menu to scan for the
missing channels. Once the TV picks up the signal, all the
transmission parameters will be stored in internal memory.
Cannot lock signal when using Manual Tuning
• Refertothesolutionsfor“Poorpicture”.
No Teletext, no Subtitles
•
Make sure the channel that you are watching carries Teletext/
Subtitles information by checking the on-screen information.
Cannot receive channels after moving the TV
between cities (e.g. from Melbourne to Sydney)
• Refertopage13toresetdata.
Programme Timer does not operate properly.
• Checktheaerialconnections.
• Weaksignalmaycauseinaccuratetimeinformation.
Do not remember PIN
• Pleasecontactyourlocaldealer.