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3 Technical Support
If technical support determines that your product needs to be returned, please
contact the place of purchase to have your product repaired or replaced
(depending on problem type). Customers who purchased directly from the
Archos web site should fill out the form on the web site under Support : Product
Returns : RMA Request form.
There is both an FAQ and a 24 hour Instant Support intelligent agent at the
ARCHOS website which can help you solve your problems (www.archos.com)
If you need live technical help, you may contact ARCHOS directly in your
country’s language via the below phone numbers. For other countries, please
use e-mail technical support.
-------- Telephone Support -------------------------------------------------
DO NOT USE PHONE SUPPORT FOR
MARKETING AND SALES QUESTIONS. These
numbers are to aid those who have technical
difficulties / malfunctions.
949-609-1400 (USA, Canada)
01 70 20 00 30 (France)
0207-949-0115 (UK)
069-6698-4714 (Germany)
09-1745-6224 (Spain)
02-4827-1143 (Italy)
02-050-405-10 (Netherlands)
-------- E-mail Support --------------------------------------------------
tech-support.us@archos.com English (United States and Canada customers)
tech-support.eu@archos.com English or French (Europe and the rest of the planet)
tech-support.de@archos.com German (Germany)
tech-support.jp@archos.com Japanese (Japan)
To respond to your e-mails efficiently, when sending one, please indicate the product name
and question type in the Subject of the e-mail.
For example:
To: tech-support.us@archos.com
Subject: FM Remote on AV300 – Retro-Recording
12
4 Troubleshooting
Problem: None of the buttons on the remote control respond.
Solution: Did you press and hold the HOLD button? This locks the operation of all buttons
on the remote control. Hold the HOLD button for 3 seconds to turn the hold function on or
off.
Problem: The sound quality of the FM radio is not so good.
Solution: Your headphone cable acts as the antenna for the FM radio. Try moving the cable
or turning it toward another direction. You could also check to make sure the correct region is
selected under the parameter FM Band (USA, Europe, Japan).
Problem: My preset radio stations do not work correctly or are no longer available.
Solution: This could be due to the fact that either the file FMPreset.txt file has incorrect lines
in it or that this file had been deleted from the System folder of your AV300. Make sure that
your text file has only 20 lines and that each line has a valid frequency, a space, and then a
text string that is up to 32 characters long. If you delete the file, the AV300 will re-create a
new, but empty, preset list.
Question: I always miss the beginning of the songs I want to record, what can I do?
Answer: Set the Retro-Record to On. This way, when you start a radio recording, the AV300
will actually include the previous 30 seconds in the recording. You can then later edit out the
parts you don’t want with the Audio Edit function.
Question: Why can I only edit some of my MP3 files?
Answer: Only radio recordings can be edited.
Question: How can I shut off my AV300 with the remote FM?
Answer: Hold down on the MP3/FM button for 3 seconds.
Question: How can I turn on my AV300 with the Remote FM?
Answer: This cannot be done. You must turn on the AV300 the normal way.