Filter
Top Products
22
TROUBLESHOOTING AND FAQS
Video and Audio
When I switch sources, why does it often take a few seconds
to bring the new source up on screen?
Switching HDMI sources requires a number of “hand offs” to happen
between your TV, your source device, and the ScreenCast AV system.
Because of this, it may take up to 10 seconds for the HDMI sync
to resolve.
When I switch modes within my device (i.e., from Blu-ray disc
playback to my BD player’s menu), why does the ScreenCast AV
system have to reconnect?
Sometimes different modes of an AV device output content
in different video resolutions; for instance, menus might be in
720p while a game or Blu-ray disc movie could be in 1080p.
When the ScreenCast system switches resolutions, it needs to
reconnect the transmitter and receiver, which is why you may
experience a slight delay until the two units can sync again.
My remote commands don’t seem to work.
Double-check that the IR emitter is fully seated in the back of the
ScreenCast AV transmitter. You should also check to make sure that
the receiver is flashing blue when you trigger a remote command—
that means it is sending the command back to the transmitter. Finally,
check to make sure that your remote batteries are fully charged and/
or fresh so that you get a full-strength signal from your AV remote.
Distance and Placement
ScreenCast AV can reach up to 100 feet (30m) line-of-sight and
approximately 30 feet (10m) through barriers like walls, cabinets, and doors.
Note: Please remember that every home is different and that the ranges
above are estimates. Actual range will depend on the composition of
the barriers and other factors.
There are a variety of situations that could require slightly adjusting
the position and/or placement of your ScreenCast AV transmitter
and/or receiver.
In most, if not all cases, an on-screen message will let you know if
you need to adjust the location of your transmitter and/or receiver.