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not unplug your receiver while an upgrade is in progress. Please consult the Upgrade Menu to find a
schedule of upgrades or modifications planned by DIRECTV.
DIRECTV Receiver or TV Problems
Progress bar freezes during Satellite Data Acquisition
This is normal. The progress bar times out after two minutes. If your screen is still blank for a few
minutes after the progress bar times out, press the RESET button behind the access panel door on
the front of the DIRECTV Receiver and wait for program guide information to be acquired.
Wrong picture, blue screen, snow or black/blank picture
The DIRECTV Receiver and most TVs and VCRs let you toggle between video sources. If you don’t
see the signal you think you should be seeing, try using these buttons to toggle between the signals:
4 Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
4 Press the TV INPUT button on the DIRECTV remote control.
4 If problems persist, turn off all equipment that is connected to your TV, wait a few minutes,
then turn the DIRECTV Receiver back on.
Note
If your TV is connected with just coaxial cables, you must tune to Channel 3 or 4, as set with the 3/4 switch on the
back of your DIRECTV Receiver box.
Chapter 4
Troubleshooting
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