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IF YOU NEED HELP
1. Review this Guide.
2. See the Trouble-Shooting Table on pag e26.
3. Call the DISH Network
SM
Service Center at 1-800-333-DISH
(3474). Have the date of purchase and your customer account
number ready.
4. A Representative will assist you. He or she will try
to troubleshoot any problem you may be having.
5. If the Representative finds that you should return the remote
control, he or she will give you a telephone number to call to get
a Return Authorization (RA) number. Before shipping any
equipment to us, you must get a Return Authorization number.
6. You must package returned equipment properly. Follow the
instructions that the Representative gives you.
7. Write the RA number in large, clearly visible characters on the
outside of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return
shipments without an RA number clearly visible on the outside
of the box to you at your expense.
8. We will:
• Check the remote control, including whether it is covered
under the warranty.
• Replace any remote that we find is defective with a new or
refurbished remote, if the defective remote is covered under
the warranty. We will ship the replacement remote at our
expense.
• If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a
replacement remote, including shipping and insurance.