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ACCESSORY WARRANTY
An accessory is anyDISH Networkbranded equipment, displaying the DISH
Network logo, excluding the receiver, Smart Card,cables and hookups, and
non-mechanical components. Aone-year warranty becomeseffective upon the
activationoftheDISH systemor dateofpurchase,ifboughtseparately. Aproof
of purchase is required to verify the purchasedate. If anaccessory has an
expiredwarranty, no exchange will be issued. You may purchasereplacement
accessories from DISH Network oryour local retailer.
IF YOU NEED HELP
1. Review this User Guide.
2. See Troubleshoot the Remotestarting on page 31.
3. Call the Customer Service Center at 1-800-333-DISH (3474).
Have the date of purchase and your customer accountnumber
ready.
4. ARepresentative will help you.
5. IftheRepresentativefindsyoushouldreturntheremotecontrol,
you’ll get atelephone numberto call for a Return Authorization
(RA) number. Before shipping any equipment to us, you must
get a Return Authorization number.
6. You must package returned equipment the right way. Follow the
instructions the Representative gives you.
7. Write the RA number in large, clearly visible characters on the
outside of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return
shipments without an RA number clearly visible on the outside
of the box to you at your cost.
8. We will:
• Check the remote control, including whether it is covered
under the warranty.
• Replace any remote we find is defective with a new or
refurbished remote,if the defective remote is covered under
the warranty. We will ship the replacement remote at our
expense.
• If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a
replacement remote, including shipping and insurance.
text_dishpvr.fm Page 35 Friday, February 28, 2003 1:22 PM