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76 Solving Problems
■ If any buttons are held for longer than 30 seconds, the remote
enters sleep mode. Release any button that is held to wake the
remote.
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at http://support.epson.com and select
your product for solutions to common problems. You can download
utilities and documentation, get FAQs and troubleshooting advice, or
e-mail Epson with your questions.
Visit http://www.presentersonline.com to access tips, templates, and
training for developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661
and enter the PIN on the included Epson PrivateLine Support card.
This is the fastest way of speaking to a live representative, and it’s free.
This service is available 6
AM to 6 PM, Pacific Time, Monday through
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
through Friday.
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
through Friday.
Toll or long distance charges may apply.
Before you call for support, please have the following information
ready:
■ Product name (Epson PowerLite 1700c/1710c)
■ Product serial number (located on the projector)