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TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL DEFECTS
PROBLEM & QUESTION
POSSIBLE SOLUTION
Power LED is not on
*Check the power cord.
No Plug & Play or screen
image is stretch or seems
out of proportion
*Check if the PC system is Plug & Play compatible.
*Check if the Video Card is Plug & Play compatible.
*Check if the D-15 plug pin of Video Cable is bent or
broken.
Picture is dim, too bright or
fuzzy
*Adjust the Clock, Phase or Contrast and Brightness
Controls.
Picture bounces or a wave
pattern is present in the
picture
*Reposition electrical devices that may cause electrical
interference.
The power LED is ON
(orange) but there’s no
video or no picture.
*Computer Power Switch should be in the ON position.
*Computer Video Card should be snugly seated in its slot.
*Make sure monitor’s video cable is properly connected
to the computer.
*Inspect monitor’s video cable and make sure none of
the pins are bent.
*Make sure computer is operational by hitting the CAPS
LOCK key on the keyboard while observing the CAPS
LOCK LED. The LED should either turn ON or OFF after
hitting the CAPS LOCK key.
Missing one of the primary
colors (RED, GREEN, or
BLUE)
*Inspect the monitor’s video cable and make sure that
none of the pins are bent.
Screen image is not centered
or sized properly.
*Adjust pixel frequency CLOCK and PHASE or press
hot-key (AUTO).
Picture has color defects
(white does not look white)
*Adjust RGB color or select color temperature.
Horizontal or vertical
disturbances on the screen
*Use win 95/98/2000/NT/ME/XP; "shut-down mode.
Adjust CLOCK" and PHASE or perform hot- key (AUTO).
19
*Manually set resolution to 1440 X 900
(for 19" Wide models) or 1280 X1024 for 19" models.
Please consult your operating system manual for specific
instructions.
*Update Video Card driver