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E25
Troubleshooting Guide
Does not display any message
on the front panel or STB has no
power.
No Picture
Poor picture quality
No Sound
Remote Control does not operate
No or Bad Signal
Service is not running or
scrambled / No access to the
service slot.
Please check the card / No right for this
service / No smart card in slot and please
insert your card (when using the CAM)
The front panel does not
display the time.
Time displayed on the front panel is in correct.
“No Signal” in Manual Search
: Incorrect data block(CRC-16)
: Invalid system ID
: UART RX/TX time out
Check the main power cable and check that it is plugged into a suitable power outlet.
Check you have switch the STB main power switch ON at the rear of the STB.
Check whether STB is in Standby mode.
Ensure that the STB is switched on (see above).
Check the video output port (SCART & RCA Jack) is firmly connected to the TV or VCR.
If you are using the RF Output, check that the RF Lead is connected firmly to the STB
and TV/VCR.
Check that you have selected the correct channel or Video Output on your TV.
If you are using the RF Output, check that you have correctly tuned the UHF
channel of the STB or TV.
Check the brightness level of the TV.
See “No Picture” above.
See “No Picture” above.
Check the volume level of the TV and STB.
Check the Mute status of the TV and STB.
Point remote control directly towards the STB.
Check and replace batteries.
Check the Connection of CATV Line.
Check the “Signal Level” and the “Signal Quality” in the Signal Status menu.
Check whether the Common Interface module and Smart card are correctly inserted.
Check whether the Common Interface module and Smart card is appropriate for the
selected service.
Check that the Smart card is inserted correctly.
Check the Smart card is appropriate for the selected service.
Check the subscription rights of the Smart card.
Make sure you have switched on the STB.
Switch the STB on and tune to a service to allow the STB to receive the time sent with
the signal by the service provider.
Front panel will only display the time in Standby mode.
Adjust the time in the Time Settings menu.
Check the “Signal Level” and the “Signal Quality” in the Signal Status menu.
Check the Connection of CATV Line.
Try switching STB power Off and On.
Check whether the system ID is different for Software and STB.
Try switching STB power Off and On.
Problem Solution
About STB
On-Screen Error Messages
Time Display
Service Search
Front Panel Error Messages