Filter
Top Products
**
13.2 Error Message
Error message Possible causes What to do
Please Insert
Smartcard
The Smartcard is not present Insert the Smartcard.
Unknown
Smartcard
Faulty Smartcard or not an Irdeto
Smartcard.
Insert the appropriate Smartcard.
Contact the product distributor if the
problem persists.
Smartcard Failure The current Smartcard may be
faulty.
Insert the appropriate Smartcard.
Contact the product distributor if the
problem persists.
Checking
Smartcard
The Smartcard is being verified. It
may be inserted up-side down.
Service is currently
scrambled
The Smartcard has expired or the
datecode on the card has gone
backwards.
Check Smartcard. Contact the
product distributor if the problem
persists.
Service Unknown No service is located at the entered
channel number.
Service is currently
not running
Operating status of the service is set
to Off.
Parental Control
Lock
When the parental rating of the
event is greater than the setting
made via the Parental Control
menu.
Enter the PIN-code or reset the
settings.
No Event
Information
The information for the current event
or service has not been received,
No Signal The signal is too weak. Reset the cable.
No Service
available
There are no services available. Reset the setting and restart
channel search.
13. Troubleshooting
GB 58