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Before contacting your local service centre, please read the tips below carefully. If the problem
persists after completing the following procedure, please contact your local product distributor or
service centre for further instructions.
1. No message displayed on the front panel. (The product will not switch on.)
• Check the main power cable and make sure it is plugged into a suitable power outlet.
• Check that the mains supply is switched on.
• Check that the power switch is on at the rear of the product. (where applicable)
• Connect the power cable to a different power outlet.
2. No picture on TV set
• Make sure that the product is powered on and in operation mode. (Press the STANDBY
button)
• Make sure that the AV cable is firmly connected to the TV.
• Make sure that the antenna cable is properly connected to the product.
• Make sure that the antenna setting in the menu is correct.
• Check the brightness level of the TV.
• Check if the channel is currently on air. Contact the broadcaster to ensure that the channel
is running.
3. Poor picture/sound quality
• Install the antenna in an obstacle-free place.
• Make sure there is no mobile phone or microwave oven near the product.
• Keep the power and the antenna cable for the satellite apart from each other.
• Check the signal levels and adjust your antenna if the level is too low. The signal level
may be affected by weather conditions.
• Check that your dish alignment is correct.
• Change the satellite dish for a larger one as this will increase the signal levels received.
• Replace the LNB with a lower noise factor in cases where the noise factor is too high.
• Replace the LNB with a new one in case it is damaged or out of order.
Note: If the antenna is covered with snow or the RF is weakened by heavy rain, the condition
of the sound and picture may temporarily be poor. However, the poor sound and picture
quality due to weather conditions cannot be accepted as a malfunction of product.
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