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v Application planning to implementation
v Application design review
v Application design
v AS/400 Communications network consulting
v AS/400 unattended operations for communications applications
v Security audit
v Multi-vendor integration services
v Client Access/400
v AS/400 recovery readiness audit
v Multiple implementations
Midrange Enhanced Software Service (MRESS)
The purpose of MRESS is to increase the technical staff of the customers who want
a direct link to an IBM Software Service Representative. The representative
supports iSeries 400 and AS/400 system software, makes PTF recommendations,
and notifies the customer about problems that might affect system operation.
MRESS includes the following:
v Software problem resolution
v PTF consultation
v Pro-active account support
Appendix A. AS/400 Global Services 37