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Remote Control
Troubleshooting
If, after reading these operating instructions, you have additional questions related to the use of your television,
please call the service center in your area. Before calling service, please check the below symptoms and follow
suggested solutions.
Problem Possible Solutions
Remote control does not operate
● The batteries could be weak. Replace the batteries.
● Check the orientation of the batteries.
● Make sure the power cord is plugged in.
Video and Audio
Problem Possible Solutions
No picture (screen not lit),
No sound
Dark, poor or no picture
(Screen lit), good sound
No color/dark picture/color
Is not correct
Only snow and noise appear
On the screen
Dotted lines or stripes
Double images
“Black box” on screen
● Make sure the power cord is plugged in.
● Press POWER on the TV or on the remote control.
● Press the input source select button to cycle through the connected video sources.
● Try another channel; it could be station trouble.
● Select a proper picture mode.
● Adjust the brightness in the video setting.
● Check the antenna/cable connections.
● Adjust the color saturation in the video setting.
● Check the antenna/cable connections.
● Try another channel; it could be station trouble.
● Adjust the antenna.
● Move the TV away from noise sources such as cars, neon signs, or hair dryers.
● Using a highly directional outdoor antenna or a cable may solve the problem.
● You have selected a text option in the Setup setting and no text is available. Please try
to turn off the Close Caption feature or select CC1 instead of Text1-4.
Good picture, no sound
● The sound may be muted. Press MUTE again to cancel.
● Make sure the speaker option is set to On in the Audio settings.
● Make sure the stereo mode is set to stereo or mono.
Audio noise
● Communication problems may occur if infrared communication equipment (e.g.,
infrared cordless headphones) is used near the TV. Move the infrared communication
equipment away from the TV until the noise is eliminated.
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