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PORTABLE DVD PLAYER V11M11_IM_EN_10282009
www.jWIN.com
CARE AND MAINTENANCE GUIDES
Handling a Disc
• Treat the disc carefully. Handle the disc only by its edges. Never allow your fingers to
contact with the shiny, unprinted side of the disc.
• Do not attach adhesive tape, stickers etc., to the disc label.
• Clean the disc periodically with soft, lint-free, dry cloth. Never use detergents or adhesive
cleaners to clean the disc. If necessary, use a CD or DVD cleaning kit.
• If disc skips or gets stuck on a section of the disc, it is probably dirty or damaged
(scratched).
• When cleaning the disc, wipe in straight lines from the centre of the disc to the edge of the
disc. Never wipe in circular motions.
• To remove a disc from its storage case, press down on the centre of the case and lift the
disc outs, holding it carefully by the edges.
• Fingerprints and dust should be carefully wiped off the disc's recorded surface with a soft
cloth. Unlike conventional records, compact disc have no groove to collect dust and
microscopic debris, so gently wiping with a soft cloth should remove most particles.
Cleaning the Unit
• To prevent fire or shock hazard, disconnect your unit from the AC power source when
cleaning.
• The finish on the unit may be cleaned with a dust cloth and cared for as other furniture,
Use caution when cleaning and wiping the plastic parts.
• If the cabinets become dusty wipe them with a soft dry dust cloth. Do not use any wax or
polish sprays on the cabinets.
• If the front panel becomes dirty or smudged with fingerprints it may be cleaned with a soft
cloth slightly dampened with a mild soap and water solution. Never use abrasive cloths or
polishes as these will damage the finish of your unit.
Caution: never allow any water or other liquids to get inside the unit while cleaning.
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PORTABLE DVD PLAYER V11M11_IM_EN_10282009
www.jWIN.com
TROUBLESHOOTING GUIDE
Please use the problem-solving measures described here before contacting Customer Support.
Turn off the DVD player immediately as soon as you suspect a malfunction. Unplug the power
plug and check whether the DVD player is unusually warm or if smoke is rising from it.
• DVD player does not work
o Disc cover is not closed. Close the disc cover.
o No disc inserted. Please insert disc.
o Disc is dirty or deformed. Clean disc or insert another disc.
o Regional code of the player does not match the regional code of the disc. Purchase a
disc with the proper regional code.
o There is moisture on the lens. Remove the disc and turn off the DVD player for at
least two hours.
• No sound
o The player is not properly connected. Check that all connections are correct.
o Headphones are connected (speaker off). Disconnect headphones.
o DVD sound settings are incorrect. Check that the sound settings are correct.
o Disc is dirty or deformed. Clean disc or insert another disc.
• No video
o LCD screen is off or in incorrect video mode. Turn on the LCD screen and / or set
correct video mode.
o The player is not properly connected. Check that all connections are correct.
• Poor video and / or audio quality
o Disc is dirty or deformed. Clean disc or insert another disc.
• Repeated playback of one section
o Repeat mode is set ON. Exit the repeat mode.
o Disc is dirty or deformed. Clean disc or insert another disc.
• Remote control does not work
o There is an obstacle between the remote control and the player. Remove the
obstacle.
o The remote control is not pointed directly at the player. Point the remote control
directly at the player.
o The remote control battery is improperly installed. Check that the battery matched the
polarity marked in the battery compartment and insert the battery correctly.
o The battery power is too low or is empty. Insert a new battery.
Other possible causes for problems:
Static discharges or other external interferences can cause the DVD player to malfunction.
When this happens, disconnect the power plug from the mains socket and plug it back in.
If the problem persists, disconnect the device from the mains again and contact Customer
Service or a repair shop.
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